Remote Customer Service & Inventory Support

Hartselle, AL • *************@******.*** • 256-***-****

LISA WOODS

EMPLOYMENT HISTORY

ASSISTANT MANAGER May 2023 – Apr 2026

The Pet Food Store Decatur, AL

CUSTOMER SERVICE ASSOCIATE May 2026 – Present

The Yarn Boutique Decatur, AL

SKILLS

Inventory Management, Customer Relationship Management, Market Research, Product Merchandising, Customer Service Excellence, Attention to Detail, Decision Making EDUCATION

COSMETOLOGY Aug 1983 – Aug 1984

John C Calhoun State Community College Decatur, AL VOLUNTEERING

GIRL SCOUTS

Aug 2005 - present

Service unit manager 10 years+

Day camp manager

Financial manager

Troop leader

Managed daily store opening and closing procedures, balancing tills and securing cash deposits. Reviewed supplier shipments against purchase orders, rejecting damaged goods and logging discrepancies. Monitored stock levels and executed reorder requests using vendor catalogs to prevent out-of-stock items. Handled customer complaints about pet food quality, processing refunds or exchanges to maintain store loyalty. Implemented weekly promotional displays that increased impulse purchases and boosted slow-moving item turnover. Trained new hires on POS operations and inventory checks, shortening their training time on register tasks. Conducted weekly inventory audits with handheld scanner, identifying expired brands and removing unsafe stock. Coordinated with vendors to expedite delayed shipments, restoring best-selling product availability for customers. Coached staff on animal nutrition basics and product recommendations to improve customer confidence. Welcomed walk-in customers, assessed needs.

Conducted inventory on hands, corrected labels and improved product placement accuracy. Managed in-store exchanges and refunds.

Recorded incoming shipment SKUs in inventory system and labeled stock to match shelf locations.

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