Customer Service & HR Support Specialist

YOLANDA DIANE BROWN

**** ******* **, ******, ** *0239

*.*********@*****.***

Objective

Motivated and detail-oriented professional with 5+ years of experience in customer service, human resources, and administrative support. Proven ability to handle high- volume environments, resolve customer issues efficiently, and support HR processes. Seeking an entry-level opportunity to contribute exceptional service and operational support to a collaborative team.

Skills

• Customer Service & Support

• Human Resources Assistance

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Payroll & Paycor Software

• Accounting I & II

• Accounts Payable & Receivable

• Interview Coordination & Recruitment

• Employee Training & Onboarding

• Strong Communication & People Skills

• Data Entry and File Management

Professional Experience

Walmart – Denver, CO

Cashier / Money Center Associate

April 2023 – Present

• Delivered customer service to 2000+ customers daily in a high-traffic store, ensuring satisfaction through fast, accurate service.

• Processed $3500+ in daily cash/credit transactions with 99.9% accuracy using POS systems.

• Facilitated Money Center services, managing refunds, bill payments, and customer inquiries, reducing average wait time by 10%. Elitch Gardens – Denver, CO

Human Resources Assistant

January 2024 – Present

• Processed payroll and maintained employee data for 300+ seasonal staff using Paycor, ensuring 99% accuracy and timely submissions.

• Scheduled 25+ weekly interviews and completed background checks using Choice Screening to ensure hiring compliance.

• Led onboarding for new hires by conducting orientations and entering employee data into HRIS, accelerating new-hire readiness by 15%. Aerotek – Denver, CO

Customer Service Representative

October 2020 – October 2022

• Managed 90+ daily inbound calls, resolving issues and upselling services, contributing to a 30% boost in customer retention.

• Processed credit card payments and refunds using Salesforce CRM, maintaining a 98% accuracy rate in order fulfillment.

• Achieved 82% customer satisfaction rate through prompt issue resolution and effective communication in a high-volume call center. Apprentice Personnel – Denver, CO

Recruiter / HR Support

January 2012 – May 2020

• Interviewed 25 job seekers weekly and coordinated client-specific onboarding, reducing time-to-hire through efficient candidate sourcing and scheduling.

• Supported bi-weekly payroll processing for 10+ employees ensuring timely payments and zero errors.

• Conducted thorough background checks and maintained digital records ensuring full compliance with HR protocols.

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