Escrow & Title Operations Administrator

Jamaal Hamilton

Dallas, TX ***** 214-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS

Versatile finance and real estate operations professional with extensive experience in mortgage services, title and escrow support, property operations, and logistics. Experienced in document review, closing support, title-related research, transaction records, customer service, quality control, and administrative coordination. Strong ability to work with multiple systems, manage time-sensitive documents, maintain accurate records, and support fast-paced operations with minimal supervision. AREAS OF EXPERTISE

Escrow Operations & Closing Support Title Examination & Title Issues Document Review & Record Maintenance Transaction & File Coordination Customer & Internal Team Support Quality Control & Data Accuracy Report Generation & Daily Balancing Multi-Project Management Real Estate & Mortgage Compliance Inventory & Package Handling PROFESSIONAL EXPERIENCE

First American Title Dallas, TX

Escrow Analyst August 2025 – August 2026

• Supported escrow and title operations in a fast-paced environment by processing and organizing transaction-related documents and records.

• Worked with FAST/FAMS systems and other technology platforms to enter, retrieve, update, and maintain accurate transaction information.

• Performed land-recording support and reviewed documents for completeness and accurate processing.

• Used calculators and transaction information to support accurate escrow-related processing and administrative tasks.

• Prepared FedEx shipping labels and packaged manual document packets for mail delivery, ensuring documents were organized and ready for timely shipment.

• Maintained attention to detail while handling confidential real estate documents, transaction information, and time-sensitive work.

• Provided administrative and operational support to help keep escrow files, documents, and workflow moving efficiently. FedEx Dallas, TX

Package Handler (Seasonal) December 2024 – April 2025

• Sorted and scanned packages based on destination to track delivery progress.

• Loaded and unloaded packages onto delivery vehicles and warehouse facilities.

• Handled physical movement of packages while maintaining safety standards.

• Documented package information and communicated with team members. Comerica Bank Dallas, TX

Senior Property Manager Assistant May 2023 – December 2024

• Coordinated operational activities within Trust Real Estate Operations.

• Managed due diligence processes including title reports and environmental assessments.

• Administered lease records, payment processing, and delinquency monitoring.

• Facilitated construction projects by coordinating bid requests and payments.

• Supported property acquisition processes and maintained client relationships.

• Processed ACH payments, updated asset market values, and performed daily balancing. Wayfair Lancaster, TX

Inventory Specialist (Flex-Temp) October 2022 – December 2023

• Unloaded and received inbound furniture orders involving heavy goods handling.

• Utilized scanning technology to document condition, quantity, and warehouse location.

• Monitored order management systems for proper receipt and damage documentation.

• Conducted cycle counts to maintain inventory accuracy.

• Picked and staged deliveries by truck and stop number. Caliber Home Loans Irving, TX

Appraisal Valuation Specialist / Junior Processor June 2016 – September 2022

• Applied expertise in USPAP, FIRREA, Interagency, and Fannie Mae/Freddie Mac guidelines.

• Analyzed property features including site size, flood zones, and zoning requirements.

• Evaluated market conditions through vacancy rates and supply/demand factors.

• Compiled comprehensive appraisal reports with area descriptions and market analyses.

• Generated and balanced Closing Disclosures to match lender fees, notified parties of title issues, and ran daily reports to prevent company losses.

• Reviewed loan applications for accuracy and completeness and gathered required documentation.

• Processed applications through DU/LP systems and prepared files for underwriting.

• Maintained regular communication with borrowers, loan officers, and underwriters.

• Coordinated with title companies, appraisers, and third-party vendors throughout the loan lifecycle.

• Managed loan files from application to closing while ensuring FHA, VA, and conventional compliance. PCV Murcor Appraisal Mgt. Co. Plano, TX

Client Manager / Assignment Specialist June 2013 – June 2016

• Managed monthly fee collections exceeding $100,000 from mortgage lenders and appraisers.

• Served as primary liaison between appraisers, realtors, and clients.

• Evaluated appraiser performance based on quality metrics and turnaround times.

• Reviewed public records, tax assessments, and building permits.

• Resolved client inquiries through detailed investigation and problem-solving. CoreLogic Westlake, TX

Valuation Specialist July 2012 – April 2013

• Reviewed agency loans for regulatory violations and federal compliance.

• Provided guidance on lending regulations and policies.

• Completed administrative duties including data entry and database management.

• Reviewed title reports for discrepancies, curated title issues including payoff confirmations, analyzed risks per underwriting guidelines, and identified liens and judgments.

Pinnacle Resources Richardson, TX

Tier II Technical Support February 2011 – February 2012

• Analyzed problems using diagnostic programs to resolve technical difficulties.

• Provided client support via email, phone, and electronic platforms.

• Configured client equipment for internet connectivity and software applications.

• Performed account creation and Windows/Outlook troubleshooting. Harold Carter Realty Dallas, TX

Office Assistant July 2008 – February 2011

• Prepared BPOs and appraisals for real estate transactions.

• Reviewed closing documents for completeness and accuracy.

• Managed email communications and scheduled client appointments.

• Supported daily office operations and administrative tasks. Countrywide/Bank of America Plano, TX

Loan Administration January 2008 – October 2009

• Analyzed loan documents for compliance with federal laws and company guidelines.

• Created and processed loan files, evaluated credit reports and LTV ratios.

• Evaluated customers for HAMP eligibility and monitored trial payments.

• Processed mortgage payments and worked with underwriters on file reviews. EDUCATION

Kaplan College — Certificate, Real Estate Principles, 2007 Texas Southern University — Communications, 2001–2005 Berkner High School — High School Diploma

TECHNICAL SKILLS

Software Systems: Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint); Home Retention Systems (Home Base, Home Saver, WPT, LMF, QAS); Collateral Management Systems; RamQuest; Encompass; ResWare; Calyx; Equator; MSP; Citrix; Qualia; ELS; FAST/FAMS. Specialized Knowledge: USPAP Guidelines; FIRREA Regulations; Fannie Mae/Freddie Mac Policies; VA/FHA Guidelines; Fair Lending Act; Truth-in-Lending Act; Real Estate Settlement Procedures Act; Appraisal Independence Requirements; title and escrow support; land-recording processes; FedEx label preparation; manual packet packaging and mail delivery.

Contact this candidate