10+ Year Delivery & Customer Retention Professional

JOSUE REYES

Dallas, Tx 469-***-**** *****.*********@*****.***

Hard-working, energetic professional with 10+ years of experience and a proven knowledge of consultative sales, direct sales, and customer retention. Aiming to leverage my skills to fill the position within your company successfully. EXPERIENCE

MARCH 2015-TO

PRESENT

FEDEX GROUND

• Contributed ideas for improving operational efficiency during the team meetings or one-on-one conversations with supervisors.

• Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, and accident prevention methods.

• Provided excellent customer service by answering inquiries about products or services being delivered.

• Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

• Adhered to all applicable traffic laws while driving the delivery vehicle.

• Managed inventory levels during deliveries by verifying load counts against shipping manifests.

• Resolved customer complaints professionally while maintaining positive relationships with clients.

• Assisted warehouse personnel in packing orders when necessary.

• Performed pre-trip inspections of the delivery vehicle according to company guidelines.

• Inspected delivery vehicle to ensure optimal safety and performance before each trip.

• Received daily delivery instructions and route assignments from dispatch.

• Drove safely in all weather conditions, including rain, snow, sleet, and ice.

• Conducted efficient package deliveries to residential and business locations.

• Maintained high delivery volume, averaging 100-200 stops daily.

• Adhered to all applicable traffic laws while driving delivery vehicle.

• Inspected vehicle and maintained gas, oil and water levels.

• Checked tires for proper inflation before leaving on each route. APRIL 2013-

MARCH 2015

VANDERGRIFF HONDA ARLINGTON, TX

• Created detailed reports on daily, weekly, and monthly sales activity.

• Used CRM database to track referral and appointment data.

• Negotiated pricing contracts with customers to maximize profits.

• Created successful strategies to develop and expand customer sales.

• Adhered to company initiatives and achieved established goals.

• Demonstrated product features to align with customer needs.

• Conducted cold and warm calls to set appointments for potential customers.

• Assisted customers in finding suitable vehicles based on their needs.

• Managed finance and accounting aspects of the sales process.

• Performed regular follow-ups with prospects to close deals in a timely manner.

• Collaborated with marketing team to create promotional materials for products and services.

• Maintained accurate records of all sales and prospecting activities.

• Developed and maintained relationships with key clients to ensure repeat business.

• Created detailed reports on daily, weekly, and monthly sales activity. AAA Atlas Bail Bond Dallas

• Negotiated terms with customers to achieve mutually beneficial outcomes.

• Developed strategies for minimizing losses

• Analyzed financial information, including income, assets, and escrow.

• Educate new clients on policy options.

• Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative.

• Sales calls and follow-ups

EDUCATION

JUNE 2012 MOUNTAIN VIEW COLLEGE DALLAS, TX

ASSOCIATE OF SCIENCE

GPA: 3.4

SKILLS ACTIVITIES

• Positive Attitude

• Fast Learner

• Sales Experience

• Bilingual

• Strong Work Ethic

• • Volunteer Summer Childrens Camp

• Serving The Homeless

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