IT Support Associate - Desktop & Help Desk

Bryan Durrell Anderson

Memphis, TN ***** Cell: 901-***-**** Email: ***********@*********.**.***

Objective:

To obtain a long-term employment with a company where hard work, a positive attitude, and a willingness to learn will enable me to earn opportunities for growth and advancement, in the IT field that I would like to contribute towards an entry-level position and to the continued growth of your organization.

• Desktop Support, PC Technician, Electronics, 5 years of freelance IT Experience Qualifications:

Hardware

• PC Troubleshooting

• Desktop Support

• End-User Support

• Hardware Installation

• Peripheral Device Setup

• Printer Troubleshooting

• Printer Assembly and Disassembly

• RF Scan Guns

• Routing

• HP, Dell, OKI Canon Printer & Scanners

• Dell Systems

• Label printers

• Ethernet Cabling (Cat5, Cat6)

• Cisco Meraki

• Cisco Switches

• VoIP Phones

• Data Center Operations

Software & Tools

• Windows 7/10/11

• Software Installation

• Software Troubleshooting

• KACE

• Python Programming

• JavaScript

• Installing

• .NET

• JDE

• TCP/IP

• Network Security

• Ipconfig

• Active Directory

• Linux

• Bomgar

• VPN

• Remote Desktop

• ZOOM

• Legacy Domains

• Fortran

• Microsoft 365

• ServiceNow

Professional & Business Skill

• Customer Service

• Technical Support

• Client Relations

• OSI Model

• Computer Order Entry

• Filing

• Fax Handling

• Team Collaboration

• Detail-Oriented

• Creative Problem Solving

• Filing

• End-User Training & Support

• IDF Cleanup

• Documentation

• Creative

• Travel & Onsite Support

STRENGTHS:

• Experienced in installation, troubleshooting and configuration of computer systems

• Hands-on experience in A/V input and output devices, buses, operating system and application software

• Profound ability to investigate and examine technical problems

• Working knowledge of Windows 8, 7, Vista, DOS and XP operating systems

• Familiar with LAN and WAN protocols and topologies

• ipconfig, netstat, tracert, telnet, wireless technologies, remote desktop, SQL, writing scripts, Active directory, image deployment, firewalls, end user

Employment History:

Sonic Healthcare USA (American esoteric laboratories)– April 2018/Present – Technical Analyst II

• Interacts with more than a 200 end-user a day including VP, directors, and admins. execute, establish, and resolved urgent tickets at a timely and prompt manner whether done remotely and/or on or off-site (Traveled).

• Customer support for Labs including (Histology, Microbiology, Toxicology, Molecular)

• Assist with major projects like migrations, VOIP change overs, data closet cleanups, new software developments, encryptions rollouts, and legacy to current gens.

• Worked closely alongside database and client support teams.

• Reimagined and deployed PCs to over 10 Satellite labs throughout the southern region of the US, including Memphis Main labs (Memphis Data Center)

CompuCom – January 2018/Present – IT Field Service Technician

• Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.

• Interacts with customer responding to technical questions or requests for information. Processes timely and accurate information to ensure compliance with warranty requirements of vendors.

• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.

• Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support.

• Performs general maintenance tasks, troubleshoots, and prepares computer systems and peripheral equipment.

FedEx TechConnect – January 2017/November 2017 - Electronics Technician

• Use tools and technology to maintain, install, and repair MC95 units (property of FEDEX).

• Use specific tools to diagnose issues, make recommendations for repair or replacement to customers and test any new parts that are installed.

• Need to be able to solve issues that might not have a clear solution. Being able to experiment and use trial and error is important.

• Using diagnostic tools to assess or monitor computer systems requires knowledge of IT skills.

• Use hand tools, power tools, and electronic test equipment, also utilizing the FedEx Intranet, plus the software program NEXUS.

TECHLIFE - Oct 2010/Current – Freelance Self-Employed IT Work

• Provided work and customer service skills to 20+ and counting; providing mobile & remote services.

• Keep track of all invoices/and receipts of every fellow customer. (Excel)

• Maintain knowledge of complex technical issues/instructions and pre-established guidelines to perform excellent customer service.

• Created websites for small businesses (HTML)(JAVASCRIPT)

• Typically monitoring, maintaining, and backup data the computer systems and networks infrastructure within Cooper Cottage Christian Academy which is major and professional client. Zimmer Spine - July 2011/September 2016 - Distribution Utility Specialist, SR

• Process shipping requests, including Parts Bank kits, BONE ORDERS (dental & spine) and standard pick-pack-ship orders.

• Obtain product from warehouse locations to fill orders, Accurately verify (PCO pick & confirm), read verify information, lot numbers, and quantities required for shipment.

• Shipping (FEDEX machine, UPS ship paperwork).

• Ability to operate equipment for moving inventory around the warehouse, such as a WAVE and/or forklift.

• Certification/certificated and QA experience to work & clean, calibrate instruments, work with Siemens valves equipment which is included water purified by reverse osmosis in decontamination room.

ATC Logistics & Electronics - Oct 2010/Feb 2011 – Inventory Clerk

• Responsible for inventory 2nd shift (Merchandise Clerk)

• Clock in for work, Saturday or Sunday out of each month to cycle count merchandise.

• Has knowledge of commonly-used concepts, practices, and procedures within the red prairie system.

• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

• Typically reports to a supervisor or manager of lost or damage merchandise. FedEx Ground - Aug 2009/ Sept 2010 - Package Handler, Memphis, TN.

• Responsible for scanning 1000+ Day/5000+Week customer orders and delivering them to their destination in a manner that meets company standards.

• Obtains merchandise from bins or shelves and ensures the completeness and correctness of all scanning. Requires a high school diploma or its equivalent and 0-2 years of related experience.

• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

• Typically reports to a supervisor or manager.

Education & Certification:

G.W. Carver High School, Memphis, TN

May 2009 - HS Diploma

Kansas Career and Technology Center Vocational, Memphis, TN Aug 2008 - May 2009 - Cabling Technology 4/Semesters Southwest Tennessee Community College Jr. Achievement Summer Program, Memphis, TN

May 2008 - Aug 2008 - Computer Systems Support Program Vatterott College, Memphis, TN

Aug 2012 - Sept 2014 - Computer Systems & Network Technology AOS Degree Southwest Tennessee Community College,

Memphis, TN

May 2021 - Jan 2023 - Computer Information Technology - concentration Programming CompTIA A+ Certified

Microsoft Certified IT Professional (MCITP) – Enterprise Desktop Support Technician CompTIA Networking+ Certified

Organization and Volunteer Work:

Men of Southwest Tennessee Community College M.O.S.T Program at Southwest The National Society of Leadership and Success

Phi Theta Kappa Honor Society

Most Worship Prince Hall Grand Lodge of Tennessee F & AM - Lodge: J.W. Smith # 376 References:

References (Upon Request)

A Few Work & Academic Awards:

Contact this candidate