Remote Customer Care Specialist

Khadejah Brown

**************@*****.***

Summary of Qualifications:

Highly motivated results driven professional. Areas of strength include, but are not limited to Management support, communication, and time management skills as well as customer satisfaction. Proficient with a variety of software including Microsoft Office word, Excel, Word Perfect, Quick Books, Payroll, and Tax Accounting. Employment History:

Metropolitan Transportation Authority of NYS 10/10-Current Traffic Checker Customer Service Rep

• Monitors passenger traffic flow boarding and exiting the subways and buses to determine ridership.

• Records data related to the bus and subway operation.

• Collect information about the number of passengers boarding and exiting buses.

• Collect data pertinent to the arrival times of buses and trains.

• Review time sheets, timecards, and union agreements for completeness, to determine payroll factors and pay rates.

• Verify attendance; hours worked and pay adjustments and Compute information onto designated records in data system.

• Process calls to contact employees to issue paychecks. LaGuardia Airport 04/08-06/2010

Accounting Intern Human Resources Assistant

• Received and logged invoices into the financial system, kept track of payroll.

• Maintained and updated accounts payable ledger via spread sheets

• Generated daily reports, scheduled daily weekly and monthly meetings.

• Completed Accounts payable transactions.

• Monitored and verified attendance, hours worked, time off, processed information onto designated records for employees.

• Kept track of and updated union agreements

Specialized Care and Health 08/05-4/2011

Direct Care Counselor

• Answered and directed all incoming calls through an automated dialer system.

• Maintained an alphabetical and numerical filing system, kept track of billing and payments.

• Maintained a daily log of clients’ goals, medications administered, doctors’ appointments and daily outings.

• Built productive relationships with faculty, clients, and families. Education:

High school Diploma New York

Katherine Gibss of New York

Associates degree in Business Administration – Accounting

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