Administrative & Customer Service Professional
Resume:
WORK EXPERIENCE
SPED Teacher Cainta Rizal
KIDS’ JOURNEY PRIVATE SCHOOL
Feb 9, 2018 – Feb 4, 2022
Resolved customer inquiries by identifying issues and providing effective solutions.
Maintained accurate customer records through timely data entry and documentation.
Consistently met customer service, productivity, and quality performance goals.
Managed customer follow-ups to ensure issues and requests were fully resolved.
CS Representative Mandaluyong City
SYKES PHILIPPINES
Feb 21, 2022 – May 20, 2022
Conduct continuous assessments to track student progress, learning outcomes, and behavioral development in a virtual environment.
Facilitate interactive online discussions and activities focused on core values, personal growth, and character building.
Guide students in evaluating their personal behavior and decision-making by applying real-world scenarios and current situations.
April 24, 2023 – Jan 10, 2025
Feb 10, 2020 – Jan 3, 2025
Freelance
PRIVATE ONLINE BEHAVIORAL TEACHER
Supervise administrative staff, delegate tasks, and provide ongoing performance feedback.
Design and implement streamlined workflows to increase operational efficiency.
Partner across departments to deliver projects on time and within budget.
Ensure adherence to company policies and serve as the liaison between staff and management.
Administrative Staff Kapitolyo, Pasig City
SPENCER FOODS CORPORATION
ABOUT ME
Dedicated and passionate professional known by colleagues for strong diligence and high integrity. Experienced in delivering exceptional customer service by anticipating customer needs, while fostering a positive and productive team environment. Always committed to continuous learning and personal growth to drive better results.
Administrative Assistant
ROSSANA A. TRILLANA
CONTACT
️
Unit F Berlin Ville, Berlin St. Mercedes
Exec Village San Andres Cainta Rizal
********************@*****.***
EDUCATION
PAMANTASAN NG LUNGSOD NG PASIG
2013 - 2017
Bachelor of Science in Hospitality Management
2009 - 2012
RIZAL HIGH SCHOOL
SKILLS
Ability to be highly organized
Can work well under pressure
Good planning skills
Deadline Oriente
Able to adapt in created way
Time Management
Leadership
Computer literate
Customer Service
Willingness to learn
Flexible and can multitask
Active listening
Effective Communication
Critical Thinking
Filipino
English
LANGUAGES
Assessed students' learning needs and developed individualized education plans (IEPs).
Created and implemented lesson plans tailored to each student's abilities and goals.
Collaborated with parents and school staff to monitor student progress and adjust support strategies.
Built positive relationships through strong interpersonal and communication skills.
November 11, 1996
Date of Birth
PERSONAL DETAILS
Marital Status
Married
Nationality
Filipino
President’s Lister (1st semester of Academic Year 2016-2017)
REWARDS AND HONORS
REFERENCES
Hotel On-the-Job Training (2016) – Completed front office and housekeeping operations training at Microtel by Wyndham Acropolis, Quezon City.
2GO Cruise Ship Internship (2016) – Gained hands-on experience in housekeeping, restaurant operations, and customer service while maintaining safety standards.
Fire Up Leadership Training (2013–2018) – Developed leadership, teamwork, communication, and problem-solving skills through youth leadership programs.
TRAINING ACQUIRED
Pamantasan Ng Lungsod Ng Pasig
Florence Ann Alcoy
Jaya Marie Mansinares
Billing and collection assistant
Third Generation Holdings Corp.
Primary School Teacher
Domuschola International School
Bernice Hanna Corpuz
SPED Teacher
Kids’ Journey School
Rossana A. Trillana
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