Sleep Coordinator & Insurance Authorization Specialist

PAMELA M. SMITH

Folcroft, PA 267-***-**** ***************@*****.***

SLEEP COORDINATOR PRECERTIFICATION REPRESENTATIVE

(PULMONARY)

Detail-oriented healthcare professional with experience in patient coordination, insurance authorization, and clinical operations.

Proven ability to manage high-volume workflows while delivering exceptional patient service.

SKILLS

Patient Scheduling • Insurance Authorization • EMR Documentation • Patient Relations • Multitasking •

Communication

Microsoft Office • Cerner • NaviNet • CoverMyMeds • Evicore • Parachute • G3 Sleep Software

PROFESSIONAL EXPERIENCE

Patient Service Associate II (Sleep Coordinator)

Pulmonary Department Sept 2022 – Present

• Coordinate scheduling for sleep consultations and studies.

• Obtain insurance authorizations for testing and medications.

• Manage waitlists and patient flow.

• Submit CPAP orders to DME providers.

• Educate patients on CPAP usage.

Albert Einstein Healthcare Network 2015 – 2022

Discharge Coordinator (2019–2022)

• Coordinated discharges to rehab, LTC, hospice, psych facilities.

• Managed referrals and insurance authorization.

Health Unit Coordinator / Medical Secretary (2015–2019)

• Performed registration, scheduling, insurance verification.

• Managed records and trained staff.

PNC Bank 2000 – 2016

Operations Analyst I / APCS Clerk

• Supervised operations and processed financial transactions. EDUCATION

B.S. Health Service Administration – Colorado Technical University A.S. Allied Health – Pennsylvania Institute of Technology Diploma, Medical Assistant – Thompson Institute

CERTIFICATIONS

Certified Medical Assistant (2026) • CPR (2025) • ICD-10 • Billing & Coding

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