Operations, Customer Service & Team Leadership Specialist

Rick Fellows

Operations, Customer Service & Team Leadership Specialist

Claremont, NH 03743 • 603-***-**** • ************@*****.*** Professional Profile

Dependable, hardworking, and customer-focused professional with a 35+ year track record of outstanding attendance, loyalty, and practical problem-solving across fast-paced environments. Brings a rare level of reliability, having spent 27 consecutive years in high-responsibility operations, order fulfillment, client communication, and team supervision. Proven ability to connect with people from all walks of life, supervise teams of up to 50 employees, manage inventory logistics, and follow safety and procedural guidelines to the letter. A dedicated team player who takes pride in getting the job done right the first time, learns new equipment and software rapidly, and maintains a positive, helpful attitude every day on the job. Core Skills & Workplace Strengths

Customer Service & Communication: Public Relations, Active Listening, Conflict Resolution, Client Retention, Positive Attitude

Operations & Logistics: Order Processing, Shipping & Receiving Coordination, Inventory Tracking, Delivery Logistics, Quality Control

Team Leadership & Reliability: Department Supervision (50 staff), Training & Mentoring, Schedule Coordination, Exceptional Attendance

Practical Technical Skills: Electronics & Mechanical Aptitude, Hardware Diagnostics, Computer Systems (Word, Excel, Outlook)

Safety & Compliance Standards: Procedural Adherence, Safe Equipment Operation, Documentation Accuracy, Facility Support

Professional Experience

Technical Sales & Account Operations Specialist Aug 1997 – Aug 2024 IVEK Corporation North Springfield, VT

– Built and maintained strong, loyal relationships with long-term customers across commercial, institutional, and government accounts, supporting $7M to $10M+ in recurring annual business volume.

– Handled day-to-day customer communications, answering product inquiries, resolving delivery questions, and ensuring complete customer satisfaction on every single order.

– Coordinated order details directly with manufacturing, assembly, and warehouse staff to guarantee accurate order fulfillment, verify product specifications, and prevent shipping errors.

– Represented the company professionally at national trade shows and client meetings, engaging positively with attendees, answering questions, and explaining equipment operations clearly.

– Navigated precise documentation, shipping forms, purchase orders, and high-standard compliance requirements with consistent accuracy, attention to detail, and reliability.

– Worked closely with shipping carriers and freight logistics to schedule reliable pickups, track inventory movement, and monitor on-time deliveries across all regional accounts.

– Demonstrated unmatched loyalty and dependability over a 27-year tenure, consistently recognized by management and coworkers as a trusted, hardworking pillar of the daily operation. Rick Fellows 603-***-**** ************@*****.*** Professional Experience (Continued)

Sales & Operations Manager May 1996 – Jul 1997

Lyme Computer Systems Lyme, NH

– Managed regional customer accounts, coordinating product deliveries, computer system setups, and ongoing service for local businesses and municipal offices.

– Worked directly with warehouse teams and carriers to organize shipping schedules, eliminate delivery delays, and improve turnaround times for clients.

– Delivered responsive, friendly customer support to troubleshoot order issues and ensure repeat business across the region.

– Prepared clear price quotes, order proposals, and equipment documentation for institutional and municipal buyers. Sales Supervisor / Account Representative Jul 1989 – May 1996 PC Connection, Inc. Marlow, NH

– Earned rapid promotions from Order Entry Specialist to Account Representative to Sales Supervisor based on outstanding work ethic, punctuality, and leadership.

– Directly supervised, coached, and scheduled a department of 50 sales and customer service staff, fostering a cooperative, high-morale team atmosphere.

– Helped customers select the right computer hardware, software, and accessories while resolving complex inquiries with patience and professionalism.

– Improved daily order-taking routines and accuracy checks, reducing entry errors and helping the team handle high daily order volumes smoothly.

– Trained new employees on customer communication standards, product catalogs, and order-processing systems. Key Workplace Highlights

• 27 Years of Proven Loyalty: Dedicated nearly three decades to IVEK Corporation, serving as a trusted, go-to employee known for dependability and honesty.

• People-First Mindset: Experienced working with customers and coworkers of all backgrounds, maintaining patience, respect, and clear communication at all times.

• Adaptable & Ready to Learn: Comfortable mastering new equipment, software, and physical workflows quickly with minimal supervision.

• Outstanding Reliability: Strong physical stamina, exemplary attendance record, and a consistent history of arriving on time ready to work.

Education & Technical Training

NH Technical College Claremont, NH

Associate Degree in Electronics / Electrical Systems Sep 1986 – May 1988

– Hands-on coursework covering electronics, electrical wiring basics, equipment troubleshooting, and schematic reading. Practical Skills & Tools

Computer & Office: Microsoft Office (Word, Excel, Outlook), Order Entry Systems, POS / Inventory Lookups Hands-On Knowledge: Tool & Equipment Operation, Electrical Basics, Hardware Assembly, Shipping & Freight Procedures

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