Desktop Support Technician - IT Support Trainee
Resume:
Ruth Wright
Desktop Support Technician (desktop Support Tech)
Redondo Beach, USA
*************@*****.***
Desktop Support Technician with foundational training in hardware, Windows OS, and basic networking. Currently pursuing IT Support training at Calbright College and working toward the CompTIA A+ certification. Experienced in troubleshooting, remote support, and customer communication through online electronics sales and remote operations. Seeking to apply technical and problem-solving skills to improve end-user support and IT service efficiency.
Employment history
Present
Online Electronics Sales
Entrepreneur at Remote
Operations Coordinator
Wanjiku’s Kitchen Inc. at Remote
Marketing Promotion Assistant
Club Hypnotica at Kenya
Waitress
Caffesserrie Citymall at Kenya
Managed online storefront operations for refurbished smartphones and accessories, achieving measurable sales growth. Verified device functionality through systematic diagnostics to ensure quality before resale. Provided post-sale technical support and resolved customer issues to maintain high satisfaction levels. Coordinated daily operations in a remote setting to ensure consistent service delivery and adherence to schedules. Resolved workflow and system-related issues promptly, reducing operational disruptions and improving team responsiveness. Maintained operational records, monitored expenses, and supported process improvements to produce measurable efficiency gains. Supported administration of digital marketing platforms and ensured timely execution of email campaigns with measurable engagement improvements.
Coordinated content schedules and tracked campaign performance to produce actionable reports that informed marketing adjustments. Delivered professional table service and hospitality in a busy café, maintaining consistent service standards and accuracy. Resolved customer complaints promptly and professionally, restoring satisfaction and ensuring repeat patronage. Education
Jul 2025 – Present
IT Support & Troubleshooting
Calbright College at Remote
Skills
Windows OS
Skillful
Hardware & Software Installation
Skillful
Troubleshooting
Skillful
Basic Networking
Skillful
User Accounts & Password Resets
Skillful
Ticketing Systems
Skillful
Remote Support
Skillful
Languages
English
Native
Hardware and software installation
IT troubleshooting fundamentals
Ticketing systems and customer service
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