PMP-certified Project Manager with a background that brings together p
Resume:
LEAH Mathieu, PMP
Unit *
Freeport, NY 11520
********@****.***
PROJECT MANAGEMENT OPERATIONS STAKEHOLDER ENGAGEMENT PROCESS IMPROVEMENT
Professional Summary
PMP-certified Project Manager with a background that brings together project management, operations, and leadership. Built a career working in structured, high-pressure environments where keeping people organized, solving problems, and following through on commitments matter. Experience includes leading projects, coordinating cross-functional teams, managing competing priorities, and working closely with stakeholders from planning through completion. Brings a practical, hands-on approach to project delivery, with a strong focus on communication, accountability, and getting the work done.
PROFESSIONAL EXPERIENCE
NEW YORK CITY DEPARTMENT OF CORRECTIONS — New York, NY
Correction Officer
Dec 2016 – May 2026
•Maintained safety, security, and operational compliance within one of New York City’s largest correctional systems.
•Coordinated daily operations with facility leadership, contractors, vendors, and support personnel to maintain continuity of services.
•Conducted facility inspections and documented findings to support compliance, risk management, and operational requirements.
•Managed operational reports, compliance documentation, incident records, and tracking systems in accordance with organizational and regulatory requirements.
•Coordinated scheduling, workflow activities, contractor access, material deliveries, and other operational priorities across multiple departments.
•Served as a liaison between staff, contractors, vendors, and leadership to communicate updates, resolve issues, and support operational efficiency.
•Supported emergency response and operational readiness while ensuring adherence to policies, safety procedures, and regulatory requirements.
•Contributed to process improvement efforts focused on workflow efficiency, documentation, and overall operational effectiveness.
Project Coordinator — Eric M. Taylor Center (Special Assignments)
Apr 2018 – Nov 2018
•Coordinated project schedules, milestones, deliverables, and action items to support operational initiatives and keep activities on schedule.
•Maintained project plans, status reports, meeting minutes, compliance records, and other documentation to support accurate project tracking and reporting.
•Collaborated with cross-functional teams, leadership, contractors, and stakeholders to gather requirements, coordinate priorities, and address project dependencies.
•Monitored project risks, issues, deadlines, and performance, escalating concerns and supporting mitigation efforts when needed.
•Coordinated project meetings and stakeholder communications, including scheduling, agendas, status updates, meeting minutes, and follow-up on outstanding action items.
•Supported resource coordination, change management, compliance tracking, and project closeout while identifying opportunities to improve workflows and overall project efficiency.
UNITED STATES NAVY — Operations Manager
July 2021 – Present
•Lead operational planning, logistics, resource allocation, and workflow activities for mission-driven initiatives in a fast-paced, deadline-sensitive environment.
•Manage multiple priorities, schedules, resources, and deliverables, ensuring operational requirements remain aligned with organizational objectives and established timelines.
•Coordinate with leadership, stakeholders, cross-functional teams, and operational personnel to communicate requirements, project status, risks, priorities, and changes.
•Monitor project and operational milestones, risks, issues, and dependencies, coordinating corrective actions to minimize delays and maintain operational readiness.
•Develop and maintain schedules, status reports, action-item trackers, performance documentation, and other records used to support planning and leadership decision-making.
•Facilitate meetings and operational briefings, communicate objectives, assign responsibilities, track action items, and follow up with team members to maintain accountability for deliverables.
•Coordinate personnel, equipment, materials, and other resources while managing changing requirements and competing priorities across concurrent operational initiatives.
•Drive process improvement and operational efficiency by identifying workflow challenges, monitoring compliance requirements, and providing leadership with status updates, risk assessments, and recommendations.
VERIZON COMMUNICATIONS Livingston, NJ
Project Manager
May 2016 – December 2020
•Managed projects through the full project lifecycle, from initiation and planning through execution and closeout, ensuring scope, schedules, and deliverables remained aligned with business objectives.
•Developed and maintained project plans, schedules, milestones, dependencies, and action-item trackers to monitor progress and keep projects on schedule.
•Partnered with cross-functional teams, stakeholders, leadership, and subject matter experts (SMEs) to gather requirements, establish priorities, and coordinate project execution.
•Managed project scope, resources, risks, issues, and dependencies, escalating concerns and implementing mitigation strategies to minimize delays and maintain project performance.
•Led project kickoff meetings, status meetings, and working sessions, tracking decisions, action items, and deliverables to maintain accountability across project teams.
•Prepared project status reports, executive updates, dashboards, and performance metrics to communicate project health, milestones, risks, and key performance indicators (KPIs) to stakeholders.
•Coordinated change management, resource planning, testing, implementation, and deployment activities to support successful project delivery and transition into business operations.
•Managed multiple concurrent projects while identifying process improvements, maintaining project documentation, and balancing scope, schedule, quality, risk, and stakeholder expectations.
EDUCATION
Bachelor of Science in Nursing (BSN), In Progress
Western Governors University
May-2026 – June 2027
Associate of Arts in Criminal Justice
Kingsborough Community College — Brooklyn, NY
September 2012 – June 2014
Certifications:
•Project Management Professional (PMP)
•OSHA 30-Hour Construction Safety
PROFESSIONAL TOOLS & SKILLS
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Project Documentation & Status Reporting
Scheduling & Workflow Coordination Data Tracking & Performance Reporting Compliance Documentation & Records Management Stakeholder Communication Operational Reporting Process Improvement Support Ticketing & Service Request Systems
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