Patient Coordinator and Front Desk Specialist

Carlisa Carter

Patient Coordinator

Jacksonville, FL 32211 +1-904-***-**** **************@*****.*** Professional Summary

My objective is to obtain employment where I can utilize each of my skills. Willing to relocate: Anywhere

Work Experience

Patient Coordinator

Great Expressions Dental Centers Jacksonville, FL February 2021 to April 2026

• Customer service

• Insurance verification.

• Explained Treatment plan

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

• Developed relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc. Education

Dental Assisting (Trade school)

Concord career institute Jacksonville, FL

January 2009 to November 2011

High school education (High school diploma)

Andrew Jackson High School Jacksonville, FL

August 2000 to May 2004

I graduated high school Andrew Jackson High

Skills

Patient service Multi-line phone systems - Multi-line phone system experience (6–10 years) Client interaction via phone calls Typing - Average typing speed (180-200 WPM) Cash Handling - Cash handling experience (16-20 years) Treatment plan development Front desk Insurance prior authorization Client email correspondence Health information security HIPAA Insurance claim appeals processing Administrative experience - Administrative experience (6–10 years) Mobile devices Insurance Verification - Insurance verification experience (6–10 years) Phone communication Customer service Teamwork Accident reporting Computer operation Patient treatment GPS navigation Dental office experience Attention to detail Patient care CPR Languages

English

Certifications and Licenses

Driver's License

First Aid Certification

CPR Certification

Additional Information

Authorized to work in the US for any employer

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