Staff Assistant, Trade Assistance Program Support

EMPLOYMENT SUMMARY

Outstanding customer service, communication, and interpersonal skills. Provide support to employees of all levels Senior Executives to entry level employees while utilizing best practices. Detail oriented, goal driven and possessing strong organizational skills. Excellent team player or works well completing tasks individually as assigned.

CORE COMPETENCIES

Technical Experience

Research & Analysis

Confidentiality

Correspondence

Purchasing/Acquisition

Parking Administration

Personnel Security

Facilitate Onboarding

Budget Management

Account Receivables

Account Payables

Operating Procedures

Security Clearance

Admin. Support

Org. Charts

Data Entry

Trainer

Team Lead

PROFESSIONAL HIGHLIGHTS

Staff Assistant GS-0301-11 03/28/2008 to 12/31/2025

U. S. Department of Labor 40 hrs/wk

200 Constitution Ave., N.W., Washington, DC 20210

Supervisor: Renata Adjibodou (can be contacted) 202-***-****

Interpret established processes, policies, and regulations for the Office of Trade Adjustment Assistance program (OTAA) while managing multiple responsibilities and projects to meet deadlines. Provide quality service to potential customers by providing in depth information pertaining to benefits about the TAA program.

Participate in meetings discussing strategic planning, developing work methods, policy development, and decision making in organizational structure, processes, and procedures in the Operating Plan Strategy and Departmental goals.

Develop work and file plans along with business processes ensuring all changes are properly documented.

Perform data validation and implement quality control measures to ensure the continued success of program.

Provide S. Exec. qualitative and quantitative data pertaining to program software and office budget during fiscal year spend plan

Address solutions pertaining to urgent and time sensitive program and our management concerns.

Display strong analytical and organizational skills while managing office projects and workload.

Process and track correspondence electronically in the Correspondence Tracking System (CTS).

Communicate verbally and electronically with external clients pertaining to TAA petitions.

Provide Unemployment and Tax data to clients on an as needed basis.

Coordinate weekly office meetings with managers.

KEY ACCOMPLISHMENTS

Successfully assist hundreds of displaced workers in all states within various regions, who have been affected by out-sourcing, trade related activities or reduction in force. Provide step by step guidance and instructions for filling TAA petitions, which ultimately allow for a seamless process for the customers.

Program Analyst, GS-0343-11, (Detail) 03/28/2008 to 12/31/2025

U. S. Department of Labor 40 hrs/wk

200 Constitution Ave., N.W., Washington, DC 20210

Supervisor: Heath Rehkop (can be contacted) 202-***-****

Established and formulated the permit parking global email address utilized for intercepting incoming parking inquiries. Instrumental in manipulating Net Digital parking software to obtain relevant data to improve the application process for agency permits by ensuring Building Management Facility and vehicle information was current accurate prior to processing. Managed and processed 100% parking applications for federal employees with and without reasonable accommodation. Critical in revising DOL DL1-0127 parking application form used to process database required fields. Outstanding effort and customer service in managing the parking program while critically improving all aspects of the agency’s parking program.

Solely responsible for intercepting, processing, and managing hard and electronic copies of parking applications for distribution of parking passes.

Liaison for all parking matters surrounding applicants use of garages, ensuring parking procedures were clear and concise.

Vital in analyzing parking system to ensure vulnerabilities are identified and properly addressed to prevent hazardous situations.

Designed and produced systematic correspondence for issuance to violators who abused parking procedures and policies.

Strategically modified and monitored parking system to control specific areas designated for special needs employees.

Imposed written guidelines that were implemented and utilized to ensure the safety of applicants using parking facilities.

Performed budgetary management controls and financial management processes by reconciling parking accounts.

Manipulated language contained in correspondence for the purpose of transparency and accountability of internal and external permit holders.

Trained staff to maneuver programs and manipulate cells to receive desired outcome in parking system.

Audited and monitored parking permit passes for adequate utilization of parking spaces.

Formulated parking reports for distribution and Senior Management review.

Established and maintained a healthy rapport with parking representatives of external agencies in order to continuously promote and maintain an efficient and effective positive customer service.

Assisted Senior Management of parking office to strategically initiate and implement organizational policies and decision-making sessions for guidance in the Building Management Facility office.

KEY ACCOMPLISHMENTS

Provided outstanding service and customer support in managing the permit parking operations and database system. Single-handedly coordinated the migration from an older parking database to a new more effective and efficient version that enabled processing of over 200 parking passes for internal and external customers that accommodated several different needs.

Management Staff Assistant GS-0303-09 03/28/08 to 12/31/2025

U. S. Department of Labor 40 hrs/wk 200 Constitution Ave., N.W., Washington, DC 20210

Supervisor: Theresa Minor (can be contacted) 202-***-****

Liaison for facilitating and managing agency’s personnel security actions. Intercepted and processed personal data according to HSPD-12 procedural guidance and directives. Performed adjudicative/suitability determinations of employee. Essential in facilitating and executing security duties in e-Qip and e-Verify as an initiator, reviewer and approver for process employees and contractors background investigations by obtaining fingerprints and personnel documents.

Facilitated swearing-in new hires by performing the Affidavit of Oath bi-weekly during onboarding sessions.

Intercepted and reviewed pertinent personnel documents submitted by new hires for processing background investigations according to HSPD-12 procedural directives.

Received and reviewed 90% of personnel documents confirming clarity and completeness.

Processed electronic and hard copy fingerprints for investigation.

Received and analyzed personnel documents to make a suitability determination.

Processed background investigations based on job description and clearance level.

Received and maintained individual personnel documents for suitability determinations.

Revoked, suspended and/or restricted security clearances based on employee’s suitability status.

Introduced and implemented personnel security measures that enhanced security vulnerabilities by 90%.

Conformed and established inner office Standard Operating Procedures, (SOP’s) that provided detailed guidance to managers and staff for Personnel Security procedures that were incorporated as policy, resulting in decreasing the delay of completing background investigations in e-QIP by 75% or more.

Generated weekly organizational charts using Visio software, that was specific to various management agencies and employment structure.

Managed and trained employees, providing guidance on departments personnel security regulations, and policies ensuring compliance according to HSPD-12 security directives.

Managed and maintained personnel documents according to federal regulations pertained to the safeguard of employees’ personal data in a secure locked location.

KEY ACCOMPLISHMENTS

Essential in establishing procedural process that ultimately saved the agency in funding during investigative process, which ultimately lowered budgetary expenditures. Instrumental in sponsoring 100% of agency employees in the Personal Identifiable Verification (PIV) software (conversion to USAccess) to receive and distribute agency ID badges.

Office Services Assistant GS-0303-07 02/17/05 to 03/28/08

National Science Foundation 40 hrs/wk

4201 Wilson Boulevard, Arlington, VA 22230

Supervisor: Angela Ameen (can be contacted) 703-***-****.

Implemented of the Homeland Security Presidential Directive 12, (HSPD-12) Federal Government policy and procedures, designed to increase security and reduce threats of terrorists acts by improving the quality and security of forms of personal identification being used. Organized and managed scheduling and processing of over 800 employees’ pre-enrollment and enrollment stages of the implementation of HSPD-12 initiative that ensured a seamless process for the roll-out and distribution of Personal Identifiable Verification, (PIV) badges.

Facilitated contractors training relevant to enrollment process, HSPD-12 policy and procedures along with policy and procedures for handling and storing employees PII information.

Captured electronic fingerprints for processing. Used cards in the event electronic captions were inoperable.

Received and scanned personal documents relevant for processing background investigations to issue government ID (PIV) badges.Assisted in processing electronic Freedom of Information Act requests.

Reconciled expenditures against office financial records to ensure accuracy.

Prepared and disbursed human resource personnel documents to employees for review and completion.

KEY ACCOMPLISHMENTS

Essential in the introduction and implementation of HSPD 12 under the Bush administration. Quickly became subject-matter expert, enrolling and issuing over 800 National Science Foundation employees with federal government PIV badges. As a result of my performance, I was awarded a “Letter of Reference” for my work in the implementation of HSPD-12 within the department.

PRIOR GOVERNMEMT EMPLOYMENT

Funeral Attendant

Scruggs Funeral Home

1412 E. Preston St, Baltimore, MD 21213

Supervisor: Calvin Scurggs (can be contacted) 410-***-****

Greeted and interacted with customers seeking information for funeral services daily. Maintained a tranquil and peaceful environment within the funeral home, I met with family members to discuss their needs and desires for services for themselves or their loved one. With a good attention to detail, I provided a list of detailed services offered and or pre-arranged services such as, (but not limited) to pricing, caskets, obituaries, clothing, viewing, use of chapel, deceased and more pertinent information to ensure the family of a peaceful transition for them and their loved one.

Received and responded in an empathetic manner to incoming phone calls. Accepted and managed monetary payments from customers for pre-funeral arrangements. Maintained Chaple appearance for viewing and or services. Received floral arrangements and methodically organized flowers and Casket Spray around casket for viewing. As a licensed cosmetologist, I provided hair and nail services on deceased per family request. Perform other administrative duties as assigned.

EDUCATION

Community College of Baltimore County (CCBC), Associates Degree, Catonsville, MD 21228

College of Southern Maryland (CSM), Associates Degree, Mitchellville Rd., LaPlata, MD 20646

TRAINING/CERTIFICATIONS

Net Digital Parking System Training, 2016

Pace Setters Leadership Program Certificate, 2016

SIMS Training, 2015

Suitability Introductory, 2015

Visio Training, 2015

HRC Training, 2014

USAccess Security Training, 2014

Hiring Reform Training, 2011

Delegated Examining Certification, 2010

e-QIP Training, 2008

Xtek PIV Training, 2006

FOIA Certification, 2005

Government Credit Card Training, 2005

AWARDS & RECOGNITION

2020-2021 – Department of Labor: Performance Cash Award

2017 & 2018 – Department of Labor: On the Spot Cash Award for Parking Services,

Business Operations Center, Office of Administration Services,

2006 - National Science Foundation: Letter of Recommendation for Personnel Security services rendered on behalf of Homeland Security Presidential Directive 12, (HSPD-12) Pilot

TECHNICAL EXPERIENCE

LBI Background Clearance

Mini Delphi System

e-QIP Security System, Affiliation Office of Personnel Management, (OPM)

E-Verify Security System

USAccess Security System

Personal Identity Verification (PIV)

HRIS System Suitability Introductory

Parking Management System

New Hire Facilitator

Visio Organizational Charts

Secretary’s Information Management System (SIMS)

HR Connect

PAWS

Net Digital Parking System

WebTA Leave & Attendance System

Freedom of Information Act, (FOIA)

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