Experienced BDC & Sales Consultant

TIFFANI CLAYTON

Milwaukee, WI ***** +1-414-***-**** ********@*****.***

SUMMARY

Experienced sales professional with a successful history of driving sales and building client relationships.

Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in

communication, negotiation, and problem-solving. Strong team player with a proactive approach and a

dedication to achieving targets.

SKILLS

EXPERIENCE

01/2024 - Current

03/2023 - 01/2024

03/2021 - 03/2023

01/2018 - 03/2020

e Lead conversion « Solutions development

e Lead follow-up e Team collaboration

e Sales process « Team leadership

e Appointment coordination « Time management

« Customer relationship management « Problem solving

« Customer service « Effective communication

BDC Representative

Umansky Toyota - Milwaukee, USA

Delivered exceptional customer service over the phone to enhance guest

satisfaction.

Recommended effective steps to attract clientele and increase foot traffic.

Managed inbound customer inquiries to provide timely assistance.

Scheduled appointments for service and sales consultations efficiently.

Utilized CRM software to track customer interactions and preferences.

Service Advisor/Writer

Lexus of Milwaukee - Milwaukee, USA

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Communicated vehicle concerns to techs and collaborated to deliver

accurate estimates for guests.

Managed phone inquiries to schedule appointments and scheduled service

appointments.

Assisted customers with service inquiries and appointment scheduling.

Coordinated vehicle service requests with technicians and parts department.

Provided detailed explanations of service options and pricing to customers.

Director's Club Car Sales Consultant

CarMax - Milwaukee, USA

Consulted with customers to assist in purchasing used cars.

Led strategic initiatives to enhance customer satisfaction across all locations.

Developed training programs for management and staff to improve

operational efficiency.

Collaborated with cross-functional teams to streamline inventory management

processes.

Teacher Assistant

St. Peter Immanuel - Milwaukee, USA

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