Executive Operations & Customer Experience Leader

Stanford Williams Operations & Customer Experience

STANFORD WILLIAMS

Los Angeles, CA 90057 425-***-**** ********@****************.*** linkedin.com/in/stanfordwilliams EXECUTIVE OPERATIONS & ORGANIZATIONAL LEADERSHIP

Business Performance Workforce Strategy Customer Experience Growth & Execution Operations and organizational leader with 15+ years of experience building teams, strengthening departments, improving financial and operational performance, and leading change across customer-facing, multi-site, logistics, retail, technology, municipal, and nonprofit environments. Proven ability to identify operational barriers, align people and departments around shared objectives, improve communication and accountability, and develop workplace cultures in which employees understand expectations and remain committed to organizational success. Record of scaling workforces, increasing revenue, restoring underperforming operations, strengthening systems and controls, and consistently exceeding performance expectations. MBA and MA in Organizational Management with a leadership philosophy centered on people, systems, accountability, and execution. CORE COMPETENCIES

Executive Operations Leadership Organizational Performance Revenue & P&L Management Workforce Strategy & Labor Planning Cross-Functional Leadership Team Development & Succession Customer & Guest Experience Organizational Culture & Employee Engagement Business Development Strategic Planning KPI & Performance Management Process Improvement & SOP Development Recruiting, Onboarding & Training Operational Restructuring Inventory & Cost Control Compliance & Risk Management Technology & Systems Improvement Executive Communication

PROFESSIONAL EXPERIENCE

Mobility Driver Oro Mobility / Hertz Inglewood, CA 2026–Present

• Provide safe, professional mobility services while maintaining 50 consecutive five-star customer ratings and supporting daily transportation operations in the Inglewood market

• Selected to provide specialized teen rides based on service and eligibility standards; use mobile applications, GPS technology, and real-time information to manage routes, changing conditions, scheduling demands, and customer needs

Distribution Support - Contract Assignment Robert Half / SEIU Local 721 Los Angeles, CA 6/2026–7/2026

• Supported logistics, inventory, internal distribution, events, office moves, vendor coordination, and executive-facing operational needs in a fast-paced union environment serving public- and private-sector workers

• Coordinated supplies, event materials, internal service requests, and operational readiness while maintaining discretion, urgency, and accurate follow-through

General Manager / Northwest Area Sales & Grassroots Manager Zoom Room, LLC Seattle, WA & Culver City, CA

9/2024–9/2025

• Progressed from Northwest area sales and grassroots leadership to General Manager accountability for the company's Culver City operation, directing staffing, recruiting, training, scheduling, revenue performance, customer experience, inventory, and daily execution

• Drove $25K+ in additional monthly revenue and 25%+ sales growth through service optimization, customer engagement, retention, community outreach, team development, and disciplined operational execution Administrative Coordinator - Contract Robert Half / City of Sammamish Sammamish, WA 7/2023–8/2024

• Supported municipal operations through records management, scheduling, financial documentation, AP/AR processing, compliance support, and department-level coordination

• Used Microsoft 365 and SharePoint to organize information, strengthen records access, and improve internal administrative workflows

Stanford Williams Operations & Customer Experience Field Director - Contract Advanced Micro Targeting Remote / Multi-City Travel 7/2023–7/2024

• Directed deadline-driven, multi-city field operations, aligning recruiting, onboarding, training, scheduling, coaching, performance expectations, and field execution across geographically distributed teams

• Strengthened communication between field teams and organizational leadership through performance reporting, real- time operational information, rapid issue resolution, and continuous strategy adjustment Store Manager Rite Aid Seattle, WA 6/2022–7/2023

• Directed staffing, recruiting, training, scheduling, inventory, customer experience, cash controls, loss prevention, compliance, and store-level operating performance in a high-volume retail environment

• Achieved 12 consecutive weeks of 100% compliance across key operational metrics through consistent coaching, follow-up, and accountability

Field Operations Manager Clean 2 The Kore Seattle, WA 5/2021–5/2022

• Coordinated staffing, materials, service delivery, documentation, customer communication, and compliance across 10–12 hospital sites in a high-accountability healthcare environment

• Developed asset-control and accountability systems that improved operational visibility, reduced discrepancies, strengthened audit readiness, and supported more consistent execution across locations Operations Manager Dash Delivery, Amazon DSP Partner Seattle, WA 9/2021–1/2022

• Scaled a peak-season delivery operation from 4 to more than 75 drivers while coordinating recruiting, onboarding, training, workforce deployment, dispatch, and daily communication

• Used real-time performance data and operational reports to adjust staffing and sustain 100% on-time performance during rapid growth

Operations Manager 1st Avenue Store & U-Haul Seattle, WA 10/2020–5/2021

• Managed high-volume fleet logistics, vehicle inventory, bookings, rental documentation, yard coordination, customer service, facility readiness, and safety compliance

• Coordinated customers, staff, and vendors to maintain accurate scheduling, reliable service delivery, and timely issue resolution

Office Manager / Assistant to the CEO Cyberstreams Seattle, WA 2/2020–10/2020

• Managed office operations and technology-enabled administrative systems supporting executive leadership, payroll, recruiting, onboarding, staffing, vendors, collections, and customer service

• Developed SOPs across accounting, payroll, collections, technical support, and operations to improve consistency, accountability, and leadership visibility

Operations & Outreach Manager Emergency Feeding Program Renton, WA 10/2018–2/2020

• Led daily operations, staff and volunteer coordination, community outreach, stakeholder relationships, supplies, reporting, and service delivery for a high-volume nonprofit working across government and community partnerships

• Rebuilt critical operating systems following data loss, restoring compliance and reporting within two weeks while strengthening workflows, training, communication, and long-term operational sustainability AUTHORSHIP & ORGANIZATIONAL THOUGHT LEADERSHIP

Author of Your Building Is Falling. I Just Thought You Should Know., a practical exploration of organizational leadership examining how systems, communication, accountability, culture, and leadership drive employee and organizational performance. Learn more at operationalfix.com EDUCATION

Master of Business Administration (MBA) August 2026 University of Arizona Global Campus GPA: 4.0 Master of Arts in Organizational Management (MAOM), June 2024 University of Arizona Global Campus Bachelor of Arts in Applied Behavioral Sciences, Minor in Urban Studies, June 2022 University of Arizona Global Campus

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