Transportation Operations Manager & Trainer

Priyanka Shukla

980-***-**** ***********@*****.*** 7327 Mitzi Deborah Dr, Charlotte, NC

Professional Summary

Results-driven and personable professional with over 6 years of managerial experience in the transportation industry and 3 years in high-volume hospitality environments. Proven track record of leading teams, enhancing customer satisfaction, and streamlining operations. Recognized for excellent interpersonal skills, attention to detail, and a commitment to delivering high-quality service. Seeking a dynamic position where leadership, organization, and client engagement skills can be utilized to contribute meaningfully to a company's success.

Professional Experience

Diamond Cab Company — Manager

2015 – 2021 [City, State]

- Oversaw daily operations of a busy cab dispatch and transportation service, managing a team of 25+ drivers and administrative staff.

- Improved scheduling efficiency by implementing new dispatch protocols, reducing customer wait times by 30%.

- Trained and supervised new employees, ensuring adherence to safety and customer service standards.

- Handled customer complaints and escalations with professionalism, achieving a customer satisfaction rating of over 90%.

- Managed company records, billing systems, and vendor relationships to ensure smooth operations.

Club Bubble — Hostess

2012 – 2015 [City, State]

- Greeted and welcomed guests in a fast-paced nightclub environment, managing guest lists and VIP reservations.

- Coordinated with security and service staff to maintain a safe, friendly, and organized atmosphere.

- Provided personalized service to high-profile guests, contributing to a 25% increase in customer retention.

- Trained junior hostesses on customer interaction and front-of-house procedures.

Skills

- Team Leadership & Staff Training

- Operations Management

- Customer Service Excellence

- Scheduling & Dispatching

- Conflict Resolution

- Multitasking & Organization

- Communication & Interpersonal Skills

Education

[Your School Name]

[Degree or Diploma if applicable] [Graduation Year]

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