Operations Executive - Process Improvement Leader

BRADLEY MITCHELL

*******.*********@*****.*** +1-602-***-**** Cave Creek, AZ 85331

OPERATIONS EXECUTIVE PROCESS IMPROVEMENT OPERATIONAL EXCELLENCE

CAREER SUMMARY

Senior operations leader with 20+ years of experience in building, scaling, and optimizing production and fulfillment operations generating up to $70M+ in revenue. Directed teams of up to 300+ in operations planning, capital budgeting, and operating excellence programs to accelerate revenue, productivity, profitability, and quality metrics across multi-site facilities. Proven record of leading high-priority strategic initiatives including operational turnarounds, new facility developments, and facility space optimizations within deadlines and budget. Drove meaningful efficiency gains and cost savings via analytics-driven decision-making and lean manufacturing principles.

KEY SKILLS

Strategic Planning – Production Operations Leadership – Operating Plan Development – Budgeting and Forecasting – P&L Management – Capital Planning – Lean Manufacturing – Team Leadership – Supply Chain Optimization – Logistics Management & Scheduling – Process Improvement – KPI Performance Management – Training & Development – Vendor Relations – Contract Negotiation – ERP Solutions

PROFESSIONAL EXPERIENCE

Docutech – First American, Tempe, AZ, Director of Operations 2019 – Present

Spearhead operations across 3 production facilities generating a cumulative $40M in annual revenue and covering one-third of U.S. mortgage documents produced annually.

Strategic Planning: Partner with VP-level leaders to define and operationalize short-term and long-range production plans in-line with national strategy and business priorities across cost, quality, and delivery.

Financial Management: Allocate and administer an annual operating budget of $20M, and track department-level costs and performance metrics to keep variances to <5% in each month.

Facility Expansion: Guided the operational setup, readiness, and launch of a new Dallas facility that achieved a throughput of $10M within 12 months (25% of portfolio).

Capital Planning: Prioritized $2.2M in technology and equipment investments to increase process automation from 40% to 90%, yielding +365% efficiency growth and $2.7M in recurring annual opex savings.

Process Reengineering: Identified gaps and bottlenecks in existing operations, and deployed process improvements that enabled the team to ship a record-breaking 6.8M packages annually (vs. 3.2M previously).

Performance Measurement: Instituted and track KPIs for safety, quality, delivery, and cost metrics to validate full regulatory compliance, and balance capacity utilization with profitability.

Team Leadership & Culture: Led employee engagement strategies to tackle retention issues and knowledge continuity, and succeeded in reducing turnover from 450% to <5% annually.

Highlights:

Accelerated annual revenue growth in the Fulfillment Division by +389% while integrating 17 new clients (+$3.8M in revenue) and launching a Direct-to-Fulfillment service model via API that enabled clients to use standalone fulfillment services rather than paying for both software and fulfillment.

Redesigned the production floor and led automation initiatives from business case to implementation to drive a 2.4x productivity increase from 75 to 180 Packages per Labor Hour.

California Closets, Phoenix, AZ, Plant Manager 2016 – 2019

Led plant operations for the first centralized manufacturing plant with functional leadership of Shipping & Receiving, Maintenance, Production, HR, Procurement, Manufacturing Engineering, and Customer Liaison department for a workforce of 120+.

Business Planning: Developed a new production plan and business strategy, and set multi-year targets for revenue and profitability alongside the management team to turn around a loss-making plant.

Operational Improvement: Introduced operational excellence and cost savings initiatives to unlock +60% gross margin improvement and +53% productivity while upholding compliance and quality commitments.

Facility Relocation: Project managed a relocation to a 300,000 sq. ft. facility within deadlines and budget with oversight of the full project lifecycle from planning through execution and operational readiness.

Profitability Initiatives: Renegotiated vendor contracts to reduce fixed cost structures, and uncovered $3.7M in annual transportation costs by increasing truck shipment utilization rates.

Highlights: Helmed a successful turnaround from ($2M) in annual losses to profitable operations within 4 months underpinned by 3.2x revenue growth over 3 years from $22M in F2016 to $70M in F2019.

iMemories, Scottsdale, AZ, Director of Operations 2014 – 2016

Oversaw all production operations and initiatives of a 24/7 venture capital backed media cloud storage tech company.

Operations Leadership: Created operating plans, budgets, and department-specific roadmaps to provide direction to 180+ direct and indirect reports in-line with company goals.

Operational Excellence: Designed and deployed initiatives yielding throughput and unit economics improvements, most notably driving a +52% increase in production volume and +$43% revenue increase while headcount costs increased <5%.

Compensation: Constructed incentive plan to align with performance to retain top-performing talent while nurturing a culture of safety, quality and customer satisfaction.

Highlights:

Produced the highest revenue-producing year in company history in F2015.

Renegotiated vendor contracts to uncover $1,000,000 in recurring annual cost savings.

Amazon.com, Phoenix, AZ, Area Manager 2013 – 2014

Managed inbound operations for a large fulfillment center with a mandate to increase efficiency and effectiveness across a multi-department team of 300+.

Project Management: Engineered an Automatic Guided Vehicle project that resulted in $2,500,000 labor cost reductions and was ultimately rolled out to all fulfillment centers in the Phoenix market.

Performance Management: Established metrics and analyzed work forecasts and personnel requirements to align headcount, scheduling, and target-setting decisions with company objectives.

Safety Initiatives: Reduced OSHA recordable incidents by 62%.

Highlight: Transformed the Apparel Receiving division to drive a +40% production increase in the first month and broke company records for single-day units received by 112%.

Iron Mountain, Inc., Phoenix, AZ, Plant Manager 2008 – 2012

Steered the operations of 1 shred plant and 12 warehouses generating annual revenue of $32M+ with ownership of capacity management, training and staffing, and process implementation.

Operations Infrastructure: Devised and implemented SOPs for the Phoenix Scanning Division and developed a new Performance Management Training program for new Plant Managers nationally.

Process Implementation: Elected to the Synergy Value Team which aided Industrial Engineers in implementing new Lean and FIFO processes at all plants nationwide, resulting in the plant consistently exceeding productivity goals with an average of 139% attainment during tenure.

Highlight: Propelled the Phoenix Shred Plant team from 32nd to 4th place (out of 34 facilities nationwide) in F2009, and was ranked the #1 Plant from F2010 – F2012 with +30% YoY production growth.

Pitney Bowes, Inc., Phoenix and Las Vegas, Operations Manager 2004 – 2008

Hired as Assistant Operations Manager in 2004 and promoted within a year with a transfer to the Las Vegas market.

Staffing & Training: Developed and trained management staff for a newly-created third shift and increased machine counts by 400,000 per day in just 3 months. Reduced labor costs by 22.7% annually with overtime costs reducing from 15.0% to 4.3% annually.

Highlight: Increased EBITDA by 10,420% from 2005 to 2006, and reduced employee turnover from 20.2% to 1.2% within just 6 months as Operations Manager.

EDUCATION

University of Wisconsin-Stout

Bachelor of Arts – Psychology and Business Administration

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