Data & IT Operations Professional

William W. Solomon

973-***-**** ******************@*****.***

https://williamwolfsolomonblog.wordpress.com

Results driven IT professional with expertise in information technology operations, data science methodologies, and database management. Skilled in transforming complex data into actionable insights, optimizing system performance, and designing secure, scalable data solutions. Adept at collaborating across technical and business operations to deliver high impact analytics, automation, and data driven decision support. Committed to enthusiastic and continuous learning, operational excellence, and leveraging emerging technologies to improve organizational efficiency. EDUCATION

Rutgers University New Brunswick, NJ M.S. Information Technology December 2027 Rutgers University New Brunswick, NJ GPA 3.84 B.S. Information Technology August 2026 County College of Morris Randolph, NJ A.A. in Broadcast Technology May 2024 SKILLS

Python HTML Docker MySQL Mongo DB Snowflake Apache Spark Linux GIT Microsoft Office Wix/Velo

Wordpress Salesforce VS Code Figma Databrick Networking: OSI Model, TCP/IP, DNS, DHCP, VLANs, Routing & Switching CERTIFICATES

University of Michigan-Generative AI: Governance, Policy, and Emerging Regulation SaS-Ethical use of AI Agents and Agentic AI

WORK EXPERIENCE

IT Support Specialist January 2025-May 2025

Rutgers University New Brunswick, NJ

● Provide university-wide technology support through Help Desk. Approximately 20 calls per day.

● Manage equipment requisitions and troubleshoot technology malfunctions and issues.

● Coordinate the timely delivery and setup of equipment.

● Conduct routine testing and proactive maintenance of all systems.

● Provide onsite assistance for faculty, administration and student body for all technology issues, including hardware and software support.

● Collaborate with IT and faculty teams to identify, suggest and implement technology needs, solutions to improve and enhance overall technology efficiency and quality. Web Developer/ Site Manager September 2022 - Present Cinco Da Mama, LLC Livingston, NJ

● Developed and maintained a UX/UI website using Wix Platform (Wix Editor / Velo).

● Created and validated features in sandbox environments to reduce production issues.

● Support measurement frameworks and testing as well as experimentation for campaign performance, re-engagement efforts, and segmentation effectiveness by increasing each marketing campaign success rate by 5-10% per campaign.

● Created MySQL database and a Python scripts to analyze and target customer data for precision marketing.

● Evaluate content and platform performance, release strategies and impact overall business performance and enhance retention metrics.

● Forecasting and planning through scenario modeling and performance analysis of data to identify optimization opportunities, contributing to measurable improvements in campaign engagement.

● Increased open/click rates and cross functional collaborations with other social media platforms

(Facebook, Instagram, Etsy, Pinterest).

● Implement a future proof architecture and develop solutions that can scale and adapt over time. Ensure data quality, accuracy and proper interpretation across first and third party data sources.

● Maintain a centralized tracking system for invoicing, and payment schedules as well as work, both incoming and outgoing.

● Create automated inventory tracking and reorder systems.

● Maintain e-commerce and order management across websites, mobile and in-store channels both domestic and internationally.

● Automate and manage shipping as well as customer service requests via AI and chatbots. PERSONAL EXPERIENCE

● Using Docker, I set up both a Microsoft SQL server and a MySQL server to store multiple databases, each with separate but related information. Then, using a Python program, I allowed a user to access a specified database, filter through relevant information, and use the information initially used to pick the correct database to provide the relevant information from the other databases.

● Using a provided MySQL database, I was able to query the data using single statement queries, subqueries, and join statements to find a large variety of types of information stored within the database.

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