Bilingual Executive Assistant & Operations Manager

CECILIA ORANIAS

*********@*****.*** US: 717-***-**** ARG: 11 2643 2753 Remote linkedin.com/in/cecilia-oranias-41893531

SUMMARY

Bilingual Executive Assistant and operations leader with 15+ years of experience in fast-paced B2B SaaS and healthcare environments. Proven ability to support C-level executives, coordinate complex administrative functions, and manage high-stakes logistics across remote and hybrid teams. Known for precision, discretion, and a proactive mindset. Fluent in English and Spanish. Seeking to bring exceptional communication and organizational skills to a fully remote Executive Assistant position.

CORE COMPETENCIES

Executive Calendar & Inbox Management, Remote Team Coordination, Meeting & Travel Logistics, CRM Systems (Salesforce), Cross-functional Communication, Project Management (JIRA, SQL, Asana), Onboarding & Training, Bilingual Support: English / Spanish, Confidential Document Handling, AI & Tech Integration Support

PROFESSIONAL EXPERIENCE

Trustmark Voluntary Benefits – Implementation Manager

Remote Jul 2022 – Jan 2026

· • Spearhead full-cycle implementation projects for mid-to-large healthcare clients, improving client satisfaction by 35%.

· • Conduct broker and agency trainings, boosting user adoption of proprietary SaaS platform by 48%.

· • Manage cross-functional collaboration using Salesforce, reducing project delays by 63%.

· • Provide direct support to executive stakeholders and streamline client onboarding processes.

US Enrollment Services (formerly BenefitVision, Inc.) – Vice President of Enrollment

Remote/Hybrid Jan 2019 – Jul 2022

• Led 300+ remote employees across national call centers to support benefits enrollment programs.

· • Served as executive liaison for B2B healthcare clients, managing all communications and service delivery.

· • Designed and rolled out internal CRM workflows and reporting tools, improving team responsiveness and client satisfaction.

· • Oversaw operational budgeting, performance metrics (KPIs), and compliance audits.

US Enrollment Services – Enrollment & Helpdesk Director

Feb 2014 – Dec 2018

· • Directed daily SaaS support operations for 18+ healthcare clients, resolving 500+ user inquiries daily.

· • Supervised Tier-1 internal helpdesk; implemented JIRA ticketing for real-time tracking.

· • Produced SQL-based reporting dashboards to track enrollment KPIs and deliverables.

– Earlier Roles at US Enrollment Services

2006 – 2014

· • Enrollment Center Supervisor

· • Licensed Benefits Representative

· • Benefits Representative

· • Progressed from client-facing support to leadership roles overseeing technical teams and enrollment services.

· • Recognized for reliability, attention to detail, and communication excellence.

EDUCATION

National University of Cuyo – Human Resources Administration

TECHNICAL SKILLS

Microsoft 365, Salesforce, JIRA, SQL, Zoom, Google Workspace, Slack, Asana, AI Productivity Tools

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