Remote Office Assistant & Receptionist

Blerta Memaci

Bronx, NY ***** 347-***-**** ************@*****.***

SUMMARY

Detail-oriented and customer-focused professional with experience in healthcare administration, construction engineering, and quality management. Currently working as a Front Desk Receptionist in a busy medical spa, providing exceptional patient service while managing scheduling, communications, and administrative operations. Strong analytical, organizational, and problem-solving skills with a background in engineering and business management. Fluent in Albanian and English with conversational Spanish. EDUCATION

Polytechnic University of Tirana

Master of Science (M.Sc.) – Economic Engineering 2021 Polytechnic University of Tirana

Bachelor of Science – Economic Engineering 2018

EXPERIENCE

Front Desk Receptionist September 2025 – Present

Luna Spa Bronx Bronx, NY

• Welcome patients and visitors in a professional and friendly manner.

• Schedule, confirm, reschedule, and cancel patient appointments.

• Answer incoming phone calls, emails, and text messages while providing accurate information.

• Check patients in and out, ensuring all documentation is complete and accurate.

• Process copayments, balances, and other payments using multiple payment methods.

• Maintain patient records and coordinate daily provider schedules.

• Provide exceptional customer service while supporting the daily operations of the clinic. Construction Engineer 2023 – 2025

Domus Group Tirana, Albania

• Planned and supervised construction projects from planning through completion.

• Prepared technical drawings, engineering reports, and project documentation.

• Coordinated with architects, contractors, and project managers to ensure project success.

• Performed site inspections and resolved technical construction issues.

• Ensured compliance with safety regulations and building codes.

• Estimated project costs, labor requirements, and material quantities. Quality Engineer 2021 – 2023

Forschner Albania Tirana, Albania

• Implemented and maintained company quality management systems.

• Investigated customer complaints and developed corrective actions.

• Performed quality analysis using statistical and graphical reporting methods.

• Coordinated internal and external quality audits, including ISO and IATF standards.

• Organized daily, weekly, and monthly quality meetings.

• Monitored QA/QC processes to improve product quality and operational efficiency. TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) AutoCAD

SolidWorks

Finance 5 Accounting Software

Adobe Acrobat

Administrative Support

Data Entry

Appointment Scheduling

Front Desk Operations

Patient Relations

Customer Service

Administrative Support

Appointment Scheduling

Quality Assurance

Project Coordination

Construction Management

Problem Solving

Time Management

Team Collaboration

Professional Communication

CERTIFICATIONS

Finance 5 Accounting Software Certification

AutoCAD 2D & 3D Certification

LANGUAGES

Albanian — Native English — Professional Proficiency (C1) Spanish — Basic (A1) ADDITIONAL INFORMATION

Valid Class B Driver's License Authorized to work in the United States

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