Administrative Coordinator & IT Support

KINGSLEY OKO

************@*****.*** 716-***-**** Buffalo, NY 14201

Summary

Results-oriented Administrative Coordinator with 10+ years of progressive experience providing executive-level Tech Support, coordinating office operations, managing complex network, maintaining accurate records, and delivering exceptional customer service. Proven ability to streamline processes, build strong cross-functional relationships, and foster collaborative work environments. Seeking to leverage strong organizational, communication, and problem-solving skills to support operational excellence, employee development, and organizational success with professionalism, integrity, and a strong work ethic.

Skills

• Administrative Support

• Data Entry

• IT Support

• Break fix

• Troubleshooting

Experience

Catholic Health Buffalo, New York

Administrative Assistant

11/2024 - Current

Erie County Medical Center Buffalo, NY

Administrative Control Clerk

Networking Academy Buffalo, NY

IT Customer Support Certificate 2026

* Coordinated daily office operations, ensuring efficient workflows and consistent administrative support for the Clinical Education Department.

* Maintained organized, accurate, and confidential physical and electronic filing systems, ensuring timely access to critical records and information.

* Provided executive-level administrative support, including calendar management, meeting coordination, scheduling, and follow-up.

* Streamlined administrative processes to improve efficiency, organization, and overall operational effectiveness.

* Collaborated with, coordinate activities, and support departmental priorities.

* Demonstrated professionalism, integrity, attention to detail, and exceptional customer service in a fast-paced administrative environment.

Managed high-volume telephone lines, coordinated with internal departments, and facilitated timely resolution of service-related issues.

Provided front-line administrative and customer service support, including checking patients in and out, printing identification bands, obtaining required signatures, and maintaining accurate records.

Coordinated and processed tickets and break/fix, including FRU, hot swappable, and cross-functional team communication.

Maintained accurate documentation and supported efficient office operations while ensuring professionalism, confidentiality, and exceptional customer service.

02/2022 - 10/2024

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