30+ Years Customer Service & Collections

Summary

I have over ** plus years of great Customer Service, I have worked with all Debt Collections, Mortgage Collections, Foreclosure,Medical Collections & IT Tech Billing & Coding Authorized to work in the US for any employer

Work experience

AZDES UIB

Valor Global • Phoenix, AZ

February 2026 to Present

• Customer Service Support

• General Inquiry

Member Service Advocate

Convey • Phoenix, AZ

October 2025 to January 2026

• Handling All Health Plan OTC accounts

• Directing customers with the Over The Counter Benefits

• Working With HIPPA with Customers Medical insurance Customer Service/IT Support

Hyundai BlueLink • Mesa, AZ

June 2023 to October 2025

• Provided exceptional customer support via phone, email, and chat channels to resolve inquiries and issues

• Maintained a high level of professionalism and empathy while assisting customers with product questions, technical troubleshooting, and account management

Customer Service Representative

ComputerShare • Tempe, AZ

January 2023 to June 2023

• Work in coming & out bound calls With customers accounts Deliquent & foreclosure accounts I was a CC2

• Handed Escalated calls efficiently finding satisfactory resolution

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

•

Customer Service Representative

Mama Lola's • Phoenix, AZ

January 2022 to December 2022

• Help all incoming clients & made sure orders were delivered to all stores from our vendors

• Delivered exceptional customer service to ever customer by leveraging extensive knowledge and positive experience

• Educated customers about billing,payments,and support Collections Representative

TSI - Transworld System, Inc • Federal Way, WA

February 2018 to December 2021

• Collections

• Achieved performance goals on consistent basis

• Review collection reports to determine status of collections & amounts of outstanding debts

• Used Scripted conversation prompt to current account information and obtain payments Monica Corrales

+1-480-***-**** / ***************@*****.*** / Phoenix, AZ 85040 Front Desk Receptionist

Foam Packaging Specialties • Tempe, AZ

January 2016 to February 2018

• Assembly Line

• Managing High volume phone calls from vendors directing them too their appropriate Personnel

• Confirmed important personal and payment information for compliance with security and payment card industry standards

• Collected payments processed transactions and updated relevant records Packaging Operator

District Photo • Phoenix, AZ

September 2016 to January 2018

• Packing & labeling Photos for delivery

• label,recorded and inspected packages accordingly

• perform routine maintenance on packaging equipment extending it's lifespan and reducing costly repairs

• stocked and sorted package supplies to achieve production Education

General educational development (GED)

Brookline College-Tempe • Tempe, AZ

May 2012 to July 2013

Some college

Skills

SAP ERP Recruitment source of hire metrics Debt collection negotiation Cold calling Microsoft Outlook Appointment scheduling Medical administrative support Supervising experience Customer relationship management Customer interaction during outreach SharePoint CRM software Customer returns handling Technical support EMR/EHR Sales negotiation Texting/chatbox tools Medicare Microsoft 365 proficiency Phone communication Jira Insurance claim appeals processing Accounting Multi-line phone systems Health insurance network providers Mortgage servicing CRM system proficiency Human resources Clinical confidentiality policies Task prioritization Client database systems Customer service Live chat HR sourcing Google Drive Financial fraud detection Account management Fraud prevention and detection Front desk Client rapport building Systems & applications support Microsoft Excel IT Client relationship management HMO health insurance Community engagement Stakeholder relationship building Collaborative technology platforms Health insurance information Ethernet Debt collection Customer data entry Electronic health records (EHR) management Computer operation Achieving HIPAA compliance Loan officer experience Bookkeeping Customer communication Equipment setup (production tasks) Team supervision ADP Lean Remote technical support Desktop support Microsoft Word Customer complaint resolution Sales support Medical insurance appeals management Debt collection skip tracing Team development Client interaction via phone calls Employee relationship building Technical Proficiency Cross-selling Conflict management Customer support ticket management Writing skills Manufacturing Customer relationship building Escalation handling EMR systems Technical user customer support Cross-functional collaboration Data collection Windows Phone customer support Medicaid Social media marketing (recruitment) Customer issue escalation Telemarketing Attention to detail Microsoft PowerPoint Financial services CRM systems Leadership Sales management systems proficiency Salesforce Cloud Productivity software Telephony Zoom Inside sales Time-based sales targets Filing Managing customer accounts Customer support specialist experience Recruiting Medical billing Schedule management Cooking Customer engagement Account maintenance Customer support Wiki systems EHR systems Call center management Upselling Government agency customer support Quality data entry English Client inquiry handling Medical collection Technical troubleshooting support Managing teams in a customer support role Interpersonal communication Microsoft Teams Health insurance Mechanical knowledge Telecommunications headsets Languages

English

Certifications

Medical Coding Certification

Certified Coding Specialist

Contact this candidate