Data Analyst & Business Operations Specialist

Cincinnati, ANEES OH 452**-***-***-BAITHULLA **** **************@*****.***

Authorized to work in the U.S. without sponsorship PROFESSIONAL SUMMARY

Results-driven Data Analyst and Business Operations professional with 10+ years of cross-industry experience in data-driven decision-making, sales performance analysis, and operational reporting. Proficient in Excel, SQL, Python (pandas, NumPy), Power BI, and Tableau. Demonstrated ability to extract actionable insights from large datasets, build performance dashboards, and drive measurable business outcomes. Skilled in team leadership, process optimization, and communicating complex data findings to non-technical stakeholders.

CORE COMPETENCIES

Data Analysis & Visualization SQL / Database Querying Python (pandas, NumPy, Matplotlib) Power BI / Tableau Dashboards Excel (Pivot Tables, VLOOKUP, Macros) Statistical Analysis & Reporting Sales Data Forecasting KPI Tracking & Performance Metrics Data Cleaning & Transformation Business Intelligence (BI) A/B Testing & Trend Analysis Stakeholder Reporting & Presentation DATA ANALYTICS PROJECTS

Sales Performance Dashboard - Retail Operations

Personal Project 2025

• Built an interactive Power BI dashboard tracking daily, weekly, and monthly sales KPIs across 3 product categories.

• Integrated data from multiple CSV sources, performed ETL using Python (pandas), and automated report refresh.

• Identified a 14% revenue dip in afternoon shifts through trend analysis, prompting staffing schedule optimization.

• Delivered actionable insights presentation simulating a real business stakeholder review. Customer Churn Analysis - Insurance Sector

Personal Project 2024

• Analyzed a dataset of 5,000+ insurance clients using Python (pandas, scikit-learn) to identify churn predictors.

• Applied logistic regression and decision tree models, achieving 82% prediction accuracy on test data.

• Created visualizations using Matplotlib and Seaborn to present risk segments to simulated management team.

• Mapped retention strategy recommendations to real Amana Takaful client portfolio experience. Operational Efficiency Analysis - QSR Chain (Excel / SQL) Personal Project 2024

• Designed an Excel-based labor cost vs. revenue tracker for a quick-service restaurant environment.

• Used SQL queries to extract and join sales and scheduling data for 6-month trend analysis.

• Produced pivot table reports highlighting peak-hour staffing gaps and cost-saving opportunities.

• Reduced simulated labor overhead by 9% by recommending shift redistribution based on foot-traffic data. PROFESSIONAL EXPERIENCE

Mail Handler Assistant (MAH)

USPS, Cincinnati, OH Dec 2024 - Apr 2025

• Monitored logistics workflow data and maintained accuracy logs for high-volume mail processing operations.

• Applied safety compliance tracking and reported operational metrics to supervisors.

• Supported data entry and record-keeping within a fast-paced logistics environment. Assistant Manager

Dunkin' Donuts, Cincinnati, OH Mar 2023 - Nov 2024

• Tracked and analyzed daily sales data, shift performance, and product mix to identify revenue trends.

• Managed daily account closure and reconciled financial records, maintaining less than 0.5% discrepancy rate.

• Led an 18-member team; used performance review data to coach staff and reduce turnover by 20%.

• Generated weekly operational reports for management highlighting sales vs. target variances.

• Implemented scheduling adjustments based on foot-traffic analysis, improving peak-hour efficiency. Assistant Manager

7-Eleven, Zion, IL Mar 2020 - Mar 2022

• Utilized sales data for merchandise forecasting, ordering, and inventory management.

• Monitored store KPIs including shrinkage rates, transaction volumes, and inventory turnover.

• Led team meetings using performance data to communicate business results and priorities.

• Implemented quality control measures and maintained accurate daily operational records. Shift Leader

Dunkin' Donuts, New York City, NY Mar 2018 - Apr 2019

• Maintained service quality metrics during high-volume operations through real-time team coordination.

• Tracked shift sales figures and reported end-of-day summaries to management. Senior Sales Manager

Amana Takaful (LTD), Sri Lanka Mar 2013 - Apr 2017

• Analyzed premium collection data and client portfolio trends to develop targeted business growth strategies.

• Coordinated marketing campaigns using customer data insights to optimize prospecting activities.

• Recognized as best sales performer for two consecutive years based on data-driven performance targets.

• Developed cost-saving initiatives using operational data analysis, earning formal company recognition. EDUCATION

Bachelor's Degree

South Eastern University of Sri Lanka Jan 2013 - Jul 2017 G.C.E. A/L - Kinniya Central College, Sri Lanka 2012 CERTIFICATIONS & TECHNICAL TRAINING

• Google Data Analytics Professional Certificate (Coursera) - In Progress

• Microsoft Excel Advanced - Pivot Tables, Power Query, VBA Macros

• SQL for Data Analysis - Intermediate Level

• Power BI Desktop - Data Visualization & Dashboard Design

• Python for Data Science - pandas, NumPy, Matplotlib (Self-Directed) LANGUAGES

English (Professional) Tamil (Professional) Spanish (Elementary)

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