Business Development & Customer Service Clerk

Jacqueline Fox

N Las Vegas, NV ***** +1-725-***-**** **********@*****.***

Professional Summary

Business Development Center Clerk

Damerow Ford Car Dealership

Beaverton, Oregon

March 2026-August

• Assist guests with service inquiries and scheduling their appointments by way of inbound and outbound calls.

• Punctual and reliable in order to deliver excellent customer service.

• Exceptional communication skills, both verbal and written.

• Ability to handle multiple tasks efficiently in a fast-paced environment. Work Experience

DME Customer Service Representative

CNS Cares Las Vegas, NV

March 2025 to February 2026

Responsible for medical documentation retrieval process. Organize and demonstrate efficient communication skills. Managing high call volume. Obtain appropriate orders from physicians and other healthcare providers. Facilitate communication with physician offices, responsible for incoming calls and faxing and retrieving documentation maintain patient records and EMR. Collaborate to follow company procedures to ensure accurate and timely delivery of DME and medical supplies, identify and understand issues, problems, and opportunities. Referral Specialist

Intermountain Health Las Vegas, NV

August 2022 to March 2025

Process incoming referrals by entering information into computer. Search records pertaining to patient’s diagnosis. Insurance verification. Answer incoming phone calls, faxing, respond to faxed/emailed referrals, schedule appointments and scan records into EHR.

Office Coordinator

Upstream Rehabilitation Wylie, TX

March 2022 to August 2022

Greet and check in patients for therapy appointments. Collect payments for services rendered. Schedule appointments for patients. Interaction with therapists and patients throughout their session. PBX Operator

Steinberg Diagnostic Medical Imaging Las Vegas, NV November 2020 to October 2021

Answer incoming calls from patients and directing the calls to the appropriate scheduler in a professional manner. Explain instructions to patients regarding upcoming tests to be performed at one of our 9 locations. Education

Medical Assisting (Some College)

Northwest Career College Las Vegas, NV

February 2015 to December 2015

Data Processing (High school diploma or GED)

Southern Nevada Vocational Technical School Las Vegas, NV August 1980 to June 1982

Skills

Microsoft Teams Typing Anatomy knowledge Intake Epic Medical office experience Physiology Knowledge ER Basic math Microsoft Word Microsoft Office EMR/EHR Medical Terminology Call center agent experience Medical scheduling Medical records Customer service Medical receptionist Front desk Managing patient records Medical assisting Appointment scheduling Triage Experience Administering Injections Urgent care center experience Data entry in Excel Medical insurance coverage verification Clerical experience Administrative tasks Microsoft Excel Patient referrals Data Entry DME Patient registration Multitasking Clinical data entry Spreadsheets Vital Signs Customer order taking Microsoft Outlook Hospital experience Clinical confidentiality policies Patient scheduling systems Venipuncture Languages

English

Interpretation

Certifications and Licenses

Driver's License

Caregiver Certification

Certified Home Health Aide

Additional Information

Authorized to work in the US for any employer

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