Operations & Parking Assistant Manager

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<* Messages

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Iehlam Hassan

Contact

Phone: 571-***-****

Email: ********@*****.***

Location: Palms, Los Angeles, CA

Education

Certified Medical Assistant,

Everest College (2004-2006)

Bachelor's in science Khartoum

University, Khartoum, Sudan

(1997-2001)

Core Competencies

* Customer Relations &

Conflict Resolution

* Team Leadership & Staff

Supervision

* Operations Management

& Workflow Coordination

* Basic Accounting, Payroll

& Financial Reporting

* Vendor Coordination &

Equipment Maintenance

* Safety Compliance &

Quality Assurance

* Scheduling & Workforce

Planning

* Administrative Support &

Documentation

* Microsoft Word & Excel

Professional Summary

Customer-focused operations professional with over 16 years of progressive

experience in parking operations, team leadership, and customer relations.

Proven ability to manage daily operations, oversee staff, handle financial

transactions, and coordinate equipment maintenance with vendors. Strong

background in problem-solving, workflow efficiency, and delivering high-

quality service in fast-paced environments. Bilingual in Arabic and English.

LAT Parking - Mid-Atlantic Regional Branch Parking Attendant

May 20, 2025 - June 2026

Federal Parking - Arlington, VA Facility Assistant Manager

Deliver high-quality customer service, assisting customers with parking

needs and resolving issues promptly

Process daily financial transactions, including credit card, debit, and

monthly payments with accuracy

Maintain cleanliness, safety, and operational readiness of parking

facilities and equipment

Perform basic troubleshooting and light maintenance of parking

machines; escalate complex issues to vendors

Complete daily paperwork and revenue reports to support operational

and financial tracking

Sept 2012 - May 18, 2025

Parking Attendant Sept 2011 - Sept 2012

Supervised and supported a team of approximately 20 employees,

including hiring, onboarding, and training

Developed and managed staff schedules to ensure full coverage and

efficient operations across shifts

Assisted with payroll processing, financial reporting, deposits, and audits

in collaboration with management

Served as primary point of contact for customer concerns, resolving

issues professionally to maintain client satisfaction

Coordinated with third-party vendors for repair and maintenance of

parking systems and equipment

Monitored daily operations to ensure compliance with company policies,

safety regulations, and service standards

Improved operational efficiency by identifying workflow issues and

implementing practical solutions

Fairfax Surgical Group — Fairfax, VA Medical Assistant

Jun 2009 - Jan 2011

Recorded patient vital signs and assisted with basic clinical procedures

Supported physicians with suture removal and dressing changes

Collected and handled medical specimens following proper protocols

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