IT Support Analyst and Software Troubleshooter

SUMMARY

EXPERIENCE

SKILLS

CERTIFICATIONS

**** **** ** ** ***** CirMoody, AL 35004

*********@*****.***

JOSHUA WALKER 512-***-****

Detail-oriented IT Support Analyst with experience troubleshooting enterprise software, supporting critical business systems, and resolving technical issues in fast-paced environments. Skilled in hardware diagnostics, networking fundamentals, Windows systems, documentation, and customer support. Strong understanding of data center operations, server infrastructure, cable management, and network connectivity. Committed to maintaining high system availability while ensuring accuracy, security, and operational efficiency. FSNB Banking, August 2022 – 2023

Processed customer transactions including deposits, withdrawals, check cashing, and loan payments with accuracy and efficiency

Maintained and balanced cash drawers daily, ensuring compliance with bank security procedures and audit standards Provided exceptional customer service by addressing inquiries, resolving issues, and promoting banking products

Assisted with opening new accounts and verifying customer identity in accordance with federal regulations

Collaborated with branch staff to ensure smooth daily operations and customer satisfaction.

Software Support Analyst

i3 Verticals, Piney Flats, TN March 2023 – Present Troubleshoot and resolve hardware, software, and network connectivity issues. Monitor and maintain mission-critical systems to minimize downtime. Support Windows-based environments and enterprise applications. Analyze system logs and document technical issues, resolutions, and maintenance activities.

Work with cross-functional teams to deploy system updates and infrastructure improvements.

Support county clerk operations by diagnosing technical issues affecting motor vehicle and licensing systems.

Follow standardized troubleshooting procedures and escalate complex incidents when appropriate.

Ensure data integrity and compliance with organizational security policies. Deliver timely technical support while maintaining high customer satisfaction. Python for All

CompTIA Network+ (Exam N10-008)

Security Fundamentals

CompTIA IT Fundamentals ITF+ (FCO-

U61)

CompTIA Linux administration

CompTIA Networking hardware

administration

CAREER OBJECTIVE

Hardware Installation & Troubleshooting

Server Hardware Support

Rack & Stack Equipment

Cable Management

Network Cabling (Ethernet/Fiber)

Windows 10 & Windows Server

Active Directory

Microsoft SQL Server

TCP/IP Networking

VPN Configuration

Network Security

Hardware Diagnostics

Ticketing Systems

Documentation

Microsoft Excel & Outlook

Customer Service

Root Cause Analysis

IT Asset Management

Preventive Maintenance

Seeking a Data Center Technician position where I can utilize my IT support experience, troubleshooting skills, networking knowledge, and commitment to maintaining reliable

infrastructure. Eager to contribute to data center operations through hardware support, preventive maintenance, system monitoring, and continuous learning.

Contact this candidate