Michael Alicea
San Antonio, FL *****
******.******@*****.***
Professional Summary
Experienced warehouse, logis>cs, and opera>ons professional with over 15 years of experience in fast-paced environments, including Amazon Air and the NYC Department of Sanita>on. Proven ability to supervise teams of up to 30 employees, coordinate daily opera>ons, manage freight and resources, and respond effec>vely to severe weather and emergency situa>ons. Skilled in employee training, safety compliance, workflow coordina>on, performance tracking, and administra>ve support. Proficient in basic computer technology, data entry, and MicrosoS Office, with strong English verbal and wriVen communica>on skills. Reliable, safety-focused, and commiVed to maintaining efficient opera>ons and mee>ng organiza>onal goals.
Core Competencies
• Warehouse & Logis.cs Opera.ons
• Shipping, Receiving & Load Planning
• Team Supervision & Employee Training
• Emergency & Severe Weather Response
• Opera.ons Coordina.on & Workflow Management
• Safety, Quality & Compliance
• Inventory & Freight Management
• Performance Monitoring & Produc.vity
• Administra.ve & Opera.onal Support
• MicrosoI Office & Data Entry
• Accounts Payable & Recordkeeping
• Communica.on & Team Collabora.on
• English – Strong Verbal & WriOen Communica.on
• Problem Solving & Decision Making
• Time Management & Organiza.on
• Customer Service & Professional Communica.on
EXPERIENCE
Amazon/Amazon Air 2020- 2024
Shipping and Logis-cs Clerk Lakeland, FL
Experienced warehouse and opera:ons professional with supervisory experience managing a team of 30 employees. Skilled in load planning, freight coordina:on, employee training, workflow management, safety compliance, performance tracking, and accounts payable. Strong ability to lead teams, improve opera:onal efficiency, and ensure daily business and warehouse goals are met. Key Contribu-ons:
• Supported daily freight movement and warehouse operations to ensure timely loading and departures.
• Assisted with planning and organizing loads to maximize trailer and container space utilization.
• Coordinated with warehouse team members and transportation partners to maintain efficient workflow.
• Monitored freight flow and helped identify and resolve operational bottlenecks.
• Followed established safety, quality, and dock operation procedures.
• Tracked productivity and load performance to support on-time operations.
• Communicated operational issues to supervisors and team members as needed.
• Maintained an organized and efficient work area while meeting daily operational goals. NYC Department of Sanita4on 2006- 2018
Sanita-on Officer New York, NY
Supervised staff and coordinated daily opera:ons, personnel, equipment, and resources. Led weather and emergency response efforts, including snow and ice opera:ons, while ensuring :mely service delivery and effec:ve communica:on across teams. Supported senior leadership with scheduling, reports, correspondence, and opera:onal coordina:on while maintaining safety and departmental standards. Key Contribu-ons:
• Supervised daily operations and coordinated staff assignments to maintain efficient citywide services.
• Led operational response during severe weather, snow, ice, and other emergency conditions, ensuring timely deployment of personnel and resources.
• Coordinated with multiple departments and field teams to address urgent operational needs and service disruptions.
• Managed schedules, communications, and priorities during high-volume and emergency operations.
• Prepared reports, correspondence, agendas, and operational updates for senior leadership.
• Monitored ongoing issues, deadlines, and field operations while keeping leadership informed.
• Supervised staff performance, provided guidance and training, and ensured compliance with safety and operational procedures.
• Supported emergency preparedness and response efforts across the five boroughs of New York City. EDUCATION
Samuel Gompers Industrial High School 2001
NYS High School Diploma Bronx, NY