Warehouse & Customer Service Administrative Support

ANA CEDENO

WAREHOUSE • CUSTOMER SERVICE • ADMINISTRATIVE SUPPORT • CHILDCARE

+1-929-***-**** ************@*****.***

SUMMARY

Bilingual and highly organized professional with experience in warehouse operations, customer service, financial services, administrative support, data entry, office operations, and childcare. Skilled in order picking and packing, RF scanner operation, customer assistance, money transfers, document preparation, filing, email communication, childcare, school transportation, meal preparation, and Microsoft Office. Strong communication, organizational, and computer skills with the ability to work efficiently in fast-paced environments. PROFESSIONAL EXPERIENCE

Childcare Provider September 2025 – June 2026

• Took the child to school and picked her up from school safely and on time.

• Provided attentive and responsible childcare at home.

• Prepared and served meals and snacks according to the child’s needs.

• Maintained a safe, clean, and supportive environment while caring for the child. Childcare Provider 2024 – August 2025

• Picked up a 3-year-old child from school and transported her safely to her home.

• Prepared and provided meals after school.

• Provided attentive childcare and supervision until the parents returned home.

• Maintained a safe and caring environment and followed the family’s instructions and routines. Order Picker, Amazon Warehouse October 2023 – November 2023

• Picked and packed customer orders accurately and efficiently.

• Used RF scanners to locate, scan, and process products.

• Followed warehouse procedures and maintained productivity standards. Picker/Packer, SEKO Logistics July 2023 – August 2023

• Picked and packed customer orders.

• Operated RF scanners to process and track products.

• Packed and labeled products according to company procedures.

• Maintained an organized and efficient work area. Teller / Customer Service, Delgado Travel Agency November 2016 – January 2020

• Provided customer service and assisted clients with daily transactions.

• Processed money transfers and currency exchange services.

• Handled courier services and related customer requests.

• Communicated professionally with customers and addressed their needs. Hostess / Cashier, La Gran Esquina March 2016 – October 2016

• Greeted and assisted customers.

• Assigned tables and provided customer service.

• Delivered receipts and assisted with cashier duties. Secretary / Receptionist, Ridefe January 2010 – February 2016

• Performed data entry and maintained office records.

• Answered phones and responded to emails.

• Drafted letters for management's final approval.

• Assisted with management meetings and administrative tasks.

• Organized and maintained files and documents.

EDUCATION

Bachelor's Degree in Information Technology

High School Diploma / GED — Vicente Rocafuerte, Ecuador January 2005 – January 2008 TECHNICAL & PROFESSIONAL SKILLS

Customer Service • Childcare • School Pick-Up & Drop-Off • Meal Preparation • Warehouse Operations • Order Picking • RF Scanner • Packaging • Pallet Jack • Data Entry • Administrative Support • Banking • Financial Services • Money Transfer • Currency Exchange • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Outlook • Communication • Organizational Skills • Phone Etiquette • Courier Services • Negotiation • Outside Sales • Medical Office Experience LANGUAGES

Spanish: Fluent English: Basic

ADDITIONAL INFORMATION

Experience: Banking, financial services, medical office, warehouse, administrative support, and childcare Computer: Microsoft Office, Word, Excel, PowerPoint, Outlook

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