Customer Service & Technical Support Specialist
Resume:
ANGELO MANGAHAS MAGNAYE
#** ** *** ***** *** AVENUE BRGY SOCORRO, CUBAO QUEZON CITY 1109
******.***********@*****.***
OBJECTIVE
Self-motivated and adaptable professional with experience in customer service, technical support, operations management, inventory handling, marketing assistance, and social media management. Skilled in communication, problem-solving, team coordination, and computer navigation. Seeking an opportunity to contribute strong operational and customer service expertise in a fast-paced work environment.
SKILLS
• Customer Service & Technical Support
• Operations & Branch Management
• Inventory & Stock Management
• Cash Handling & Remittance
• Communication Skills
• Social Media Management
• Marketing & Advertising Support
• Fast Typing & Data Entry
• Computer & Software Proficiency
• Problem Solving & Troubleshooting
• Documentation & Multitasking
WORK EXPERIENCE
Customer Service Representative
Ninja Saga 2017 – 2018
• Assisted players with technical and in-game concerns through email support.
• Researched bugs and reported unresolved issues to the development team.
• Identified fraudulent activities and helped maintain a safe gaming environment.
• Ensured fast and effective resolution of customer concerns. ANGELO MANGAHAS MAGNAYE
#35 B1 RSG CONDO 6TH AVENUE BRGY SOCORRO, CUBAO QUEZON CITY 1109 092********
*************@*****.***
Website
2
Marketing & Advertising Associate
Shuttlehub PH 2018 – 2019
• Assisted the Head of Marketing in managing social media pages and website content.
• Coordinated meetings and contributed marketing ideas for company growth.
• Supported advertising and promotional activities. Customer Service Representative
ResultsCX 2021 – 2022
• Assisted healthcare providers and doctors regarding claims, eligibility, benefits, appeals, and insurance concerns.
• Maintained accurate and fast documentation while handling customer concerns efficiently.
• Adapted quickly to changing insurance policies and procedures.
• Received multiple CSAT commendations with no DSAT records. Technical & Chat Support Representative
Concentrix 2022 – 2024
• Provided technical and chat support while ensuring high-quality customer service.
• Resolved technical concerns efficiently through troubleshooting and product guidance.
• Utilized strong computer knowledge and communication skills to improve handling time and customer experience.
ANGELO MANGAHAS MAGNAYE
#35 B1 RSG CONDO 6TH AVENUE BRGY SOCORRO, CUBAO QUEZON CITY 1109 092********
*************@*****.***
Website
3
Branch Operations Manager (2025 – Present)
JPA Sports January 2025 – February 2026
• Managed the day-to-day operations of an entire branch and online services.
• Handled overall branch operations including inventory, sales monitoring, customer service, and staff coordination.
• Managed stock inventory and ensured proper monitoring of incoming and outgoing products.
• Responsible for cash handling, daily sales, and remittance reporting.
• Assisted customers both in-store and online while maintaining smooth business operations.
• Continued providing part-time operational support during weekends after full-time employment period.
EDUCATION
Senior High School
World Citi Colleges 2018 – 2021
High School
Starland International School 2015 – 2018
REFERENCES
Ninja Saga
Mico Yalong – Coordinator, Support Team
ANGELO MANGAHAS MAGNAYE
#35 B1 RSG CONDO 6TH AVENUE BRGY SOCORRO, CUBAO QUEZON CITY 1109 092********
*************@*****.***
Website
4
Mark Garchitorena – Game Master
Shuttlehub PH
Reymuel Martinez – Head of Marketing & Advertising 091*-***-****
JPA Sports
Joaquin – Owner / Operations Manager
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