Administrative Coordinator and Office Operations Expert

Melba Douglas

Marshall, TX ***** 903-***-**** **************@*****.***

Professional Summary

Dependable professional with extensive experience in administrative coordination, office management, and customer service. Skilled in scheduling, handling communications, managing accounts receivable/payable, and preparing business proposals. Proven ability to thrive in high-volume environments, support budgets, and maintain accurate records. Recognized for building lasting customer relationships and efficiently tracking business income and inventory. Work Experience

Administrative Coordinator

GBC/MPC, Inc dba Guaranteed Bug Control Longview, TX January 2025 to August 2026

• Coordinated administrative operations, streamlining communication and scheduling for improved efficiency

• Handled communications by managing emails and calls, ensuring timely responses to clients and staff

• Scheduled customer appointments and conducted outreach, increasing engagement and optimizing service delivery

• Coordinated calendars and supported budget management to facilitate smooth office operations

• Managed aging accounts by sending billing invoices and following up on overdue payments, reducing outstanding balances

• Gathered data and prepared regular reports or presentations to support management decisions

• Maintained accurate records and documentation to ensure compliance and organization

• Drafted and executed bid estimates and business proposals for management approval, supporting business growth Production Worker

Inzer Advance Designs Longview, TX

January 2024 to September 2024

• Operated workstations to logo products and ensured placement met specifications, maintaining quality standards

• Applied logos according to specifications for sports apparel, ensuring brand consistency

• Cut materials for sports apparel, supporting efficient production flow

• Conducted quality control before and after products were cut and logoed, reducing defects

• Tracked number of products produced and returned to sewists, supporting accurate production records Appreciate Technician/ Office Manager

Guaranteed Bug Control Longview, TX

2016 to 2019

• Promoted from Apprentice to Office Manager, demonstrating strong performance and leadership

• Handled scheduling, customer calls, data entry, and sales, improving office workflow

• Prepared proposal contracts for potential customers, supporting business development

• Managed incoming and outgoing emails with commercial, residential clients, and contractors, ensuring clear communication

• Tracked daily cash flow and managed accounts receivable/payable, supporting financial accuracy Cashier & Cook

Texaco Gas Station Longview, TX

January 2018 to October 2018

• Greeted all customers with a smile and handled cash/credit card transactions, ensuring excellent customer service

• Checked inventory, stocked shelves and coolers, and maintained store cleanliness to enhance customer experience

• Cleaned pumps, kept parking lot clean, and emptied trash, maintaining a safe and welcoming environment Parts Driver / Parts & Service Manager

National Truck Repair Longview, TX

January 2010 to January 2013

• Promoted from Parts Driver to Parts & Service Manager, reflecting reliability and leadership

• Ordered and picked up parts, wrote customer repair service tickets, and handled all customer calls and questions

• Managed inventory, ordered supplies, and updated inventory spreadsheets, ensuring accurate stock levels

• Maintained a welcoming, professional relationship with all customers and vendors, supporting repeat business

• Kept store front clean and presentable, enhancing customer satisfaction Transportation Driver

Mini Bus Longview, TX

January 2000 to September 2006

• Assisted and transported senior citizens, dialysis patients, and others in need to appointments, bills, and shopping, improving community access

• Served 15 surrounding counties, supporting regional transportation needs for non-profit organization

• Transported clients for mentally handicapped workshops, ensuring safe and reliable service Janitorial Worker

Cathy's Carpets Cleaning Services Longview, TX

2002 to 2003

• Provided janitorial services for Longview Regional, ensuring clean and sanitary facilities

• Completed assigned cleaning tasks for specific offices and floors, maintaining high standards

• Performed dusting, surface wiping, vacuuming, trash removal, and mopping to uphold cleanliness Telephone Operator

Network Communications Longview, TX

1998 to 2000

• Operated call center for inbound calls, assisting customers with reloading calling cards and patching calls

• Assisted customers with collect calls and confirmation calls for Dig Tess, ensuring prompt service Education

G.E.D.

Kilgore College Longview, TX

January 2010 to January 2013

Skills

Accounts Payable Continuous improvement Clerical Office experience Office Management - Office management experience (3–5 years) Supervising experience - Supervising experience (1–2 years) Calendar Management Inventory Management Janitorial experience Financial Report Writing Quality control Bookkeeping Attention to detail Resolving Customer issues Report Preparation Team player Accounts Receivable - Accounts receivable experience (3–5 years) Writing Skills Business Proposal Drafting English Leadership Auto Service Management Customer service ordering Management Communication skills Basic math Caregiving Data Entry stocking Awards

National Adult Honor Society

May 2013

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

The Gaps in my Employment are due to being caregiver to family for the past 30 years.

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