Community & Administrative Manager
Resume:
JENNIFER
CONTACT
johnsonjennifer***@gmail.c
om
PROFESSIONAL SUMMARY
Experienced, Community Manager
with a history of working in the
multifamily industry. Skilled in
Microsoft Word, Conflict
Resolution, Residential
Communities, Microsoft Excel,
and Audit Reports. I have over 20
years of customer service
experience, and sharpened my
customer relation skills using
professionalism and emotional
intelligence.
SKILLS
Resident Retention
Proficient in Excel, Word,
Outlook, Yardi Voyager, Yardi
CRM, RentCafe.
Tenant relations
Payment management
Lease agreement review
Activity planning
Unit inspection
Collect payments
EDUCATION
GENERAL STUDIES
University of North Texas, Denton, TX
EXPERIENCE
ADMINISTRATIVE COORDINATOR Nov 2025 Current
!Next Day Backflow Testing, Allen, TX
Entered data manually and scanned documents to maintain databases. Received and distributed mail, maintained electronic records and reordered and restocked supplies to facilitate office operations. Improved office policies and enforced rules to meet administrative objectives.
Managed communication between internal team clients and stakeholders.
Investigated and resolved billing and customer invoicing discrepancies. Handled phone calls, digital communications and shipment logistics. Assisted with preparing agendas for support staff meetings. Ensured compliance with company policies, as well as state and federal regulations.
Monitored performance, providing feedback and coaching to improve efficiency.
Developed and maintained filing systems to ensure quick retrieval of documents.
Negotiated contracts with vendors and service providers to support office needs.
Managed office supply inventory, keeping track of needs and ordering supplies to avoid shortages.
Handled customer inquiries and complaints, ensuring satisfaction with services provided.
Analyzed operational processes to identify bottlenecks and implemented solutions to resolve them.
Facilitated communication between departments to ensure smooth operation of business processes.
Managed time sheets for payroll processing, verifying accuracy of hours worked by staff.
Promoted a positive work culture that encouraged teamwork and professional development.
COMMUNITY MANAGER May 2022 Oct 2025
Gaines Investment Trust, Plano, TX
J
Coordinate documents
Multitasking
Problem-solving
Detail oriented
Manage day to day operations, including but not limited to: Supervise office and maintenance staff.
Foster a positive, motivational, safe, and productive onsite work environment.
Prepare and conduct appropriate staff performance reviews as needed. Monitor and manager property appearance and curb appeal. Responsible for collections of all rents due to the property. Oversee all work orders are handled efficiently and in a timely manner. Maintain high occupancy and resident retention.
Respond to all emergency situations at all times, including holidays and after business hours.
Coordinated evictions via standard approaches and with assistance of law enforcement in complex cases.
Verified lease agreement contract's information to prevent errors and future complications with tenants.
Handled residents' issues quickly to help maintain occupancy and avoid issues such as rent non-payment.
Prepared regular reports for Property Manager covering property activities and rent collections.
Inspected units at key times such as move-in and move-out to evaluate conditions, determine maintenance needs, and assess fees for damages.
Ordered and maintained adequate inventory of office supplies for routine use.
Created Purchase Orders for vendors and communicated with vendors for scheduling.
Ensure all invoices are accurate and processed for payment. Showed property with planned appointments and unscheduled visits to help close vacancies.
Organized events to engage residents and build a strong sense of community.
Worked with leasing agents to market vacancies and keep occupancy rates high.
Maintained contact with insurance carriers, fire departments, and law enforcement to coordinate emergency management plans. Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs.
Oversaw the total operation, maintenance and administration of a Multifamily property with 471 units.
Proficient in Yardi Voyager, Yardi CRM, Microsoft Excel, Microsoft Work, Microsoft Outlook, and RentCafe.
Followed up on problems with residents and coordinated solutions to restore satisfaction and maintain overall happiness. Conducted tours to showcase properties, amenities and community as whole.
Designed and implemented policies to improve interactions and community satisfaction.
Supported sales team with proactive customer engagement and skilled handling of paperwork.
Maintained high standards and consistently complied with policies, budget targets and service management strategies to exceed customer expectations.
Greeted prospective residents and showcased community features and benefits to drive sales.
Walked grounds regularly to verify property's appearance and maximize performance with potential residents.
Purchased building and maintenance supplies, equipment and furniture. Worked with qualified repairers to keep properties and grounds up to modern standards.
ASSISTANT COMMUNITY MANAGER Feb 2019 May 2022
Gaines Investment Trust, Frisco, TX
Engage with residents to address inquiries, complaints, and feedback, ensuring a positive living environment.
Plan and execute community events and activities to foster resident engagement and satisfaction.
Assist in managing the leasing process, including showing properties, processing applications, and preparing lease agreements. Maintain accurate records of financial transactions, tenant communications, and property maintenance requests. Coordinate with maintenance staff to schedule repairs and conduct regular property inspections.
Ensure compliance with local, state, and federal housing laws and regulations.
Oversee the collection of rent and other payments, following up on late payments and managing eviction procedures if necessary. Per County Regulations, delivering Texas 3 Day Notices to resident's dwelling for unpaid/ late rent.
Evict and Writ Filing according to local/ county regulations. Guiding residents through policy and procedure regarding late rent, eviction, and writ proceedings; explaining lease and county protocol and procedure.
Support the Community Manager in supervising on-site staff, including training and performance evaluations.
Foster a collaborative team environment to achieve operational goals. Assist in managing the day-to-day operations of the community, including handling resident inquiries and complaints, ensuring timely responses and resolutions.
LEASING DIRECTOR Aug 2014 Feb 2019
Gaines Investment Trust, Plano, TX
*Overseeing team of 2 leasing agents and providing daily directives to ensure efficiency of business activities.
*Cross Training assistant manager duties, such as depositing move in payments, auditing files for accuracy, assisting the assistant community manager.
*Answer phones in a pleasant, professional, clear and informative manner.
*Maintain courteous communication with residents, applicants, fellow employees, and representatives of other vendors working for the community.
* Provides exemplary customer service to residents and prospects,
*Distribute information to inquiring prospective resident applicants through written and oral correspondence.
*Conduct tours of the community and apartment homes to prospective residents.
*Screen and process rental applications for verification on a daily basis.
*Draft and process necessary paperwork and lease documents for new residents.
*Utilize effective sales techniques to market and close sales of apartment units.
*Coordinate and promote resident activities.
Contact this candidate