Operations Supervisor and Team Leader

Kim Johnson-Stevens

Smithfield, NC *****

Phone: 919-***-****

Email: ***.**********@*****.***

Professional Summary

Experienced supervisor and operations professional with a proven track record of managing teams of 25–40 staff and overseeing services for 80+ clients. Strong background in leadership, staff development, workflow efficiency, and customer service. Skilled at improving operations, resolving challenges, and leading teams in fast-paced environments. Seeking a management or supervisory role with growth opportunities.

Work Experience

Amazon – Fulfillment Center Associate / Process Guide January 2024 – Present

• Supported workflow and productivity as a Process Guide

• Trained and mentored new hires as a Learning Ambassador

• Resolved operational issues and maintained efficiency in a fast-paced environment Johnston County Industries (JCI) – Community Based Support Services Supervisor August 2010 – April 2019

• Supervised 25–40 direct service staff and supported 80+ clients

• Managed scheduling, compliance, and service delivery

• Led team performance, training, and conflict resolution

• Built strong relationships with staff, clients, and families PCM Group Homes – Direct Support Professional

January 2008 – January 2010

• Provided care, supervision, and daily living support for residents

• Maintained a safe and structured environment

Skills

Leadership & Supervision, Team Management, Staff Training, Customer Service, Problem Solving, Communication, Operations Support

Education

Bachelor of Arts in Criminal Justice

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