Postal Operations & Customer Service Professional

Brittany N. Dierking

Sacramento, CA 925-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 10+ years of experience in postal operations, customer service, sales, administrative

support, cash handling, and independent delivery. Known for dependable service, accurate financial and inventory work,

clear communication, and the ability to manage competing priorities in fast-paced environments.

CORE SKILLS

Customer Service * Cash Handling & Daily Deposits + Inventory & Supply Management + Administrative Support »

Sales & Product Education * Order Accuracy + Time Management * GPS & Route Navigation + Multi-line Phones +

POS Systems + Microsoft Windows

PROFESSIONAL EXPERIENCE

DoorDash

Delivery Driver January 2020 - Present

* Provide timely and accurate delivery service while maintaining a positive customer experience.

+ Manage routes, delivery deadlines, and multiple orders independently in a fast-paced environment.

* Communicate with customers and merchants to address order questions and delivery issues.

+ Use GPS and delivery applications to navigate efficiently and complete deliveries accurately.

+ Verify orders at pickup and delivery to help ensure accuracy and customer satisfaction.

United States Postal Service

Lead Clerk June 2015 - June 2022

+ Support daily postal retail operations while providing accurate, courteous service to customers with mailing and

shipping needs.

+ Count, reconcile, and submit daily financial deposits with close attention to accuracy and established procedures.

* Order and manage operational supplies to support day-to-day office needs.

+ Maintain and restock lobby inventory to keep customer-facing materials organized and available.

* Sell stamps and postal products and explain available mailing and shipping services to customers.

Rainbow

Dealer / Office Assistant February 2012 - June 2014

* Conducted in-home sales and product demonstrations while helping customers identify products that fit their needs.

+ Provided customer service by answering questions, responding to inquiries, and assisting with product-related needs.

+ Filed and maintained paperwork and supported routine office organization.

+ Answered phones and assisted customers with general inquiries.

+ Prepared and sent mailers related to trade-ins and repairs.

EDUCATION

Valley High School - Dublin, CA

High School Diploma 2004

Contact this candidate