Customer Service and Dispatch Professional

Avis C. Tracey *** Evergreen Ln, St. George, SC **477 843-***-**** **************@*****.***

Objective

Dedicated and professional customer service specialist with 20+ years of experience in call centers, dispatching, and administrative operations. Highly skilled at resolving complex customer issues, collaborating with technical teams, and delivering high-quality service in time-sensitive environments. Seeking to bring strong multitasking, coordination, and people skills to a dynamic customer-focused role.

Professional Experience

Content Recovery Specialist CRS – Summerville, SC March 2024 – Present

Assist with post-disaster recovery, including fire and water damage claims.

Audit, inventory, and document salvageable contents from residential and commercial properties.

Support customer communication and service coordination to ensure property restoration accuracy.

Maintain records for insurance documentation and project tracking.

Customer Service / Dispatcher SAW Enterprises – Summerville, SC Oct 2021 – March 2024

Scheduled field technicians and dispatched work orders using internal tracking systems.

Communicated with clients and compiled route and status reports.

Handled high call volume, maintained job records, and supported field techs with documentation.

Senior Customer Care Agent Alorica – North Charleston, SC Mar 2018 – Jul 2023

Provided phone and chat-based support, resolving complex service, billing, and subscription issues.

Documented call resolutions and escalated time-sensitive cases as needed.

Delivered professional, customer-first service across digital and voice channels.

Resolved disputes

Communication case outcome

Case Investigation

Maintained Detailed and Accurate records

Senior Customer Care Agent Dial America – North Charleston, SC Jul 2020 – Mar 2021

Educated customers about Advantage MD and Medicare health plans.

Processed enrollments and provided insurance and provider information.

Maintained compliance and confidentiality during each interaction.

Customer Care Agent Convergent – Dunwoody, GA Mar 2019 – Dec 2022

Supported customer service and billing for utility clients.

Processed payments, responded to account questions, and coordinated with third-party agencies.

Utilized SAP and CRM tools for account and transaction processing.

Indexer / Data Entry Clerk Elite Staffing – Charlotte, NC Apr 2016 – Mar 2019

Performed high-volume indexing of records and materials using internal systems.

Tracked material delivery and supported data integrity efforts across teams.

Administrative Assistant Bethel AME Church – St. George, SC 2008 – Sept 2014

Prepared financial reports, correspondence, and event logistics.

Maintained member databases and supported pastoral administration duties.

Education

B.S., Technical Management – DeVry University, Charlotte, NC

B.S., Organizational Management – Claflin University, Orangeburg, SC

Certificate, Medical Billing & Coding – Centura College, North Charleston, SC

A.S., Computer Programming – Denmark Technical, Denmark, SC

Technical Skills

Excel • Word • PowerPoint • Outlook • Teams • Access • QuickBooks • SAP • IRIS • Lotus 123 • ADP • PC/Payroll • Certified E-Time • 55+ WPM Typing

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