Customer Service Representative (Remote)
Resume:
Demetria Fletcher
Customer Service
Nashville, TN 37207
*******@*****.***
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize
customer dissatisfaction and increase customer loyalty. I also have superior computer skills and telephone etiquette.
Highlights
High customer service standards Troubleshooting skills Have worked remotely since 2014. Service solutions expert Proficient with Microsoft Office Suite Conflict resolution proficiency
Strong problem solving ability
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate
MAPCO Express-Nashville-Davidson, TN
October 2022 to January 2024
Cashier
Gas attendant
Stock products on shelves
Scan products in system for count as well.
Internal Revenue Service/Remote
Government-Nashville, TN
June 2020 to July 2021
Assisted tax payers with billing, setting payments going over taxes and also assist with filing taxes. Retention Specialist/Sales/Remote
Comcast
March 2014 to March 2021
I have worked there departments within the company. Retention department I performed on retaining customers, providing new promotional rates and also upgrading customers to new products and services. I’ve also worked sales positions in our retail store locations. This is where I would discuss billing, sales opportunities and also adding new products for current and new customers. Customer Service Professional
Verizon Wireless-Hanover, MD
October 2011 to March 2014
Hanover, MD
provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product
issues. In this position I also worked with customer who wanted to disconnect their lines of services due to pricing, not
satisfied, as well as offering any promotions I could place on the account to save customers. Customer Service
West At Home
January 2011 to January 2012
West At home Omaha, MD
Collected customer feedback and made process changes to exceed customer satisfaction goals. Took inbound calls from home for variety of companies, placing orders and going over any billing issues that customer had with their
accounts.
Tech Support
Innovation Lab
March 2005 to May 2008
Asurion Omaha, TN
Inbound call center for insurance for cell phone replacement under lost or stolen, I processed claims for devices that
were shipped under our claim and either damaged in shipment or not properly working. Customer Service Manager
Wal-Mart
August 2003 to March 2005
Omaha, TN
Made reasonable procedure exceptions to accommodate unusual customer requests. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Also worked with cashiers of the store with
monies, and assigning jobs for the day.
Education
Associate in Business Administration
Strayer University - Hanover, MD
November 2015 to June 2017
Skills
• Micro Soft word, excel, and Powerpoint
• Customer Service
• Microsoft Excel
• Telecommunication
• Technical Support
• Phone Etiquette
• Troubleshooting
• Pricing
• Negotiation
• Phone Etiquette
• Pricing
• Technical Support
• Telecommunication
• Troubleshooting
• Conflict Management
• Hospitality
• Customer service
• Conflict management
• Sales
• Pricing
• Cash register
• Communication skills
• Microsoft Word
• Microsoft Office
• Medical terminology
Certifications and Licenses
Driver's License
December 1996 to January 2024
Assessments
HR: Compensation & benefits — Proficient
April 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Dear Hiring Manager
My name is Demetria N Fletcher and I am a Customer Service Representative with skills that aim to respond to a new challenge. For nine years I have used my skills where I used my customer service skills to advance in my current position by helping with new hire classes, doing side by side trainings and becoming a leader in my role. I am a team player and love learning new skills and providing great customer service in any role. I have great communication skills, a quick learner, computer skills, and I have worked great under pressure.
My Customer Service skills were in the call center where my last position I worked for Verizon Wireless for three years which is the cell phone industry where I worked my way through the company in three different departments. I started in customer service and worked my to the corporate department where I saved customers from disconnects as well as had loyalty offers to lower bills. This was an inbound call center and Telecommunication Company where I provided billing information, price plan change, upgrades, taking payments, and providing any account activities. Thank you for your time and consideration. I would like the opportunity to make a positive contribution to your company and prove my skills. I am a great team player and love working with people. Demetria Fletcher
Contact this candidate