Customer Service

Geri Herschbach

Westfield, NY ***** 1-716-***-**** ******************@*****.***

Dynamic professional with a proven track record at GMA Advisors, excelling in customer service and data entry. Adept at multitasking and active listening, I consistently enhanced customer experiences while executing outbound surveys. My adaptability and proficiency in Microsoft Office contributed to efficient operations and high-quality outcomes in fast-paced environments.

Customer Services • Customer service

• Multitasking • Computer skills

• Organizational skills • Active listening

• Microsoft office • Computer proficiency

• Data entry • Adaptability

• Telephone etiquette • Cold calling

Tele Research Surveyor, 03/2026 - Current

GMA Advisors – Geneva, IL ( Remote)

Executed outbound political survey calls and accurately documented responses using CATI system. Environmental Services Housekeeper, 11/2015 - 10/2017 Chester Rehab And Nursing – Chester, IL

• Ensured cleanliness and sanitation of patient rooms and common areas to maintain high hygiene standards. Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.

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Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.

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Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.

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Professional Summary

Skills

Work History

Customer Services, 08/2005 - 09/2007

Chester Skateland – Chester, IL

• Restocked supplies during downtime to continue meeting customer demand for products and services. Provided excellent customer service both in-person at the yard or over the phone when answering inquiries about products or services offered.

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Enhanced customer experience by providing accurate and timely information regarding services and events.

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Offered exceptional customer support by answering inquiries about products, services, and promotions accurately and promptly.

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Production Worker, 03/1989 - 09/1991

Gilster Mary-lee : Chester Distribution Center – Chester, IL

• Collaborated with team members to optimize assembly line processes and reduce downtime.

• Maintained accurate records of production output and quality control measures consistently.

• Followed safety procedures and guidelines to maintain safe working environments.

• Used equipment properly to avoid workplace hazards or injuries. Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.

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Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.

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• Adapted quickly to changes in production schedules, ensuring flexibility in operations.

• Maintained clean and safe work environment, adhering to health and safety protocols.

• Optimized material usage to minimize waste, contributing to cost reduction efforts. Associate of Arts: Business, 06/2006

Western International University - Tampa Az (Remote) High School Diploma: 05/1988

Chester District 139 - Chester, IL

Education

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