Appointment Coordinator & Customer Service Pro

JAYLIN COOPER

& 561-***-**** ) ***********@*****.*** @ Lake Worth, FL 33461

PROFESSIONAL SUMMARY

Customer-focused professional with experience in scheduling, client communication, and administrative

support. Recognized for strong communication skills, adaptability, and creating positive customer

experiences in fast-paced environments.

SKILLS

Customer Service * Sales © Relationship Building » Communication * Phone Etiquette » Time Management

* Social Media Marketing * Microsoft Office » Google Workspace

PROFESSIONAL EXPERIENCE

FLORIDA IMPACT WINDOWS AND DOORS Appointment Coordinator

* Schedule, confirm, and manage appointments for sales representatives and clients.

* Communicate with clients via phone, email, and text to ensure smooth scheduling and follow-ups

Maintain and update calendars, manage reschedules, and minimize no-show rates.

* Enter and update customer information in CRM system.

* Provide excellent customer service and address inquiries professionally.

* Support team with administrative tasks to ensure daily operations run efficiently.

MOONTEC Social Media & Marketing Associate

* Conttibuted te online marketing/efforts thatiincreased audience engagement andi brandi visibility.

* Supported content initiatives while staying current on social media trends.

CHERRY HILL PROGRAMS Sales Associate

* Delivered exceptional customer service during high-volume seasonal operations.

* Maintained an organized and professional environment that enhanced the customer experience.

CERTIFICATIONS

CPR Certified * First Aid Certified * Vaild Florida Driver's License

EDUCATION

High School Diploma

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