Customer Service & Sales Specialist

Kinga Horvath *************@*****.**

Cell: 780-***-**** 39, 9501 104 Ave Westlock AB T7P 1M7

Highlights of qualificaƟons:

Outstanding customer service, sales, communicaƟon and interpersonal skills

Ability to train, lead and supervise staff

Strong ability to read people face-to-face or over the phone

AƩenƟon to detail

Drive and determinaƟon to learn new skills and create further personal and professional growth

Adaptable to work independently or as part of a team

Advanced computer skills

Employment:

Sales & Customer Service, Westlock AB – Apr. 2024 – Present – Miller Hatcheries Key-holder responsibiliƟes, provide outstanding sales and customer service, superior knowledge of all products and services offered, address customer complains and provide prompt soluƟons, educate customers on products and services offered, process payments and conduct collecƟons, data entry, excepƟonal problem solving, advanced use of MicrosoŌ office programs, Adobe, internet etc. work as part of a team or independently with minimal supervision, assist with other duƟes as required, Ɵght deadlines, aƩenƟon to detail, over-Ɵme hours Customer Service RepresentaƟve, Westlock, AB – Jun. 2021 –Apr. 2024 - Wild Rose REA Ltd. Deliver excepƟonal customer service, provide informaƟon on services, address billing and account inquiries and concerns, coordinate collecƟons calls and secure payment arrangements, prepare invoices and process payments, draŌ and proofread correspondence and noƟces, create and process purchase and work orders, assist management and operaƟons in daily administraƟve requirements and year end inventory count, finance/accounƟng duƟes, process organize and file paperwork, as required, data entry, errands and office cleaning duƟes as assigned, advanced knowledge and use of company soŌware, MicrosoŌ office programs, Adobe, internet, etc. other duƟes as required, aƩenƟon to detail and accuracy, Ɵght deadlines, work under pressure Sales & Customer Service, Westlock AB – Oct. 2019 – Jun. 2021 – Miller Hatcheries Key-holder responsibiliƟes, provide outstanding sales and customer service, superior knowledge of all products and services offered, address customer complains and provide prompt soluƟons, educate customers on products and services offered, process payments and conduct collecƟons, data entry, excepƟonal problem solving, advanced use of MicrosoŌ office programs, Adobe, internet etc. work as part of a team or independently with minimal supervision, assist with other duƟes as required, Ɵght deadlines, aƩenƟon to detail, over-Ɵme hours Sales & Customer Service, Edmonton AB – Dec. 2016. – Sept. 2019 – Vitality Health Foods / Callingwood

& Natural Health Vitamins

Supervisory roll - Key-holder, open and close store, order, receive and maintain inventory, visual merchandising, finance and accounƟng, educate customers on products and provide excepƟonal customer service, address resolve complaints, conflict resoluƟon, commute between stores as needed, train staff and delegate work, EducaƟon: High School Diploma, some post secondary educaƟon

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