Logistics & Inventory Team Lead Specialist

TAKIRA JONES

Memphis, TN ***** *************@*****.*** 901-***-****

PROFESSIONAL SUMMARY

Detail-oriented logistics and customer service professional with 20 years of experience in high-volume operations, order accuracy, inventory control, reporting, customer support, and team leadership. Four years of experience as a Team Lead with FedEx Supply Chain. Skilled in reviewing information for accuracy, maintaining records, resolving customer concerns, coordinating workflow, training employees, and working across multiple business systems. Experienced with Microsoft Office, Oracle, Red Prairie, SAP, Blue Yonder, RF scanners, and reporting tools. Holds a Bachelor of Science in Business Management.

CORE SKILLS

Order & Data Accuracy • Documentation & Record Management • Customer Service • Order Flow Processing • Inventory Control & Audits • Reporting • Problem Solving • Microsoft Office • Oracle • SAP • Blue Yonder • Red Prairie • RF Scanners • Team Leadership & Training • Time Management • Fast-Paced Operations

PROFESSIONAL EXPERIENCE

Team Lead FedEx Supply Chain — Memphis, TN 2021–2025

Reviewed outbound orders for accuracy and supported accurate, timely completion of daily work.

Distributed daily workload across team members to maintain workflow and productivity goals.

Trained new hires on procedures, expectations, and safe and accurate work practices.

Prepared and delivered end-of-day reports to upper management.

Coordinated work in a fast-paced, high-volume logistics environment while maintaining accuracy and service expectations.

Inventory Team Lead Helen of Troy — Olive Branch, MS 2011–2021

Organized and managed daily inventory tasks with a strong focus on accuracy and timely completion.

Performed and approved positive and negative inventory adjustments.

Conducted and reported daily audits to support inventory accuracy and operational controls.

Monitored and reported backorder requests to management.

Ensured smooth transactions between shifts and maintained organized records and a clean work environment.

Customer Service Representative Synovos — Memphis, TN 2006–2011

Responded to customer needs and inquiries and provided clear, professional support.

Processed and reviewed order flow and handled customer claims.

Resolved customer concerns quickly and effectively.

Answered incoming calls and communicated information professionally.

Maintained spreadsheets, tracked sales, and monitored inventory levels.

EDUCATION

Bachelor of Science, Business Management — Southern New Hampshire University

High School Diploma — Hamilton High School, Memphis, TN 2003

TECHNOLOGY

Microsoft Office • Oracle • Red Prairie • SAP • Blue Yonder • RF Scanners • Reporting Tools

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