Customer Service & Technical Support Specialist

Julie Johnson

Seabrook, TX ***** 832-***-****

Professional Summary

Customer service professional with extensive experience in service delivery, client support, and relationship building. Known for strong multitasking abilities, active listening, and strategic problem solving that improves customer satisfaction and drives business results.

Core Skills

• Customer Service & Engagement

• Complaint Resolution

• Help Desk & Technical Support

• Account Management

• Data Entry & Administrative Support

• Microsoft Windows

• Troubleshooting

• Verbal & Written Communication

• Upselling Techniques

• Retail Sales & Merchandising

• Safety Processes & Procedures

• Security

• Food & Beverage Preparation

• Equipment Operation

• Detail Oriented Workflow

Five/Nine phone systems

Power Point Presentation

Google Drive

Teams

Outlook Express

Familiar With PCI and HIPPA

COMPLIANCE

*Plus various other computer systems

And platforms*

Familiar With Inbound and Outbound

Calls As well as High Volume Calls

Work Experience

Customer Service Representative / Copay Specialist

REMEX / McKesson 11/2025 – 03/25/2026 unknown time frame (Contract Work) laid off indefinitely

• Assist patients in locating the most affordable prescription plans available.

• Provide guidance on cost saving opportunities to reduce out of pocket expenses.

• Deliver consistent, empathetic customer support with a focus on accuracy and efficiency.

Customer Service Representative

TruGreen 01/2023 – 05/2025

• Advised customers on products and services based on individual needs and concerns.

• Responded to high call volumes while maintaining low wait times.

• Updated account records to ensure accuracy and customer satisfaction.

• Escalated complex issues and tracked service cases in company software.

Senior Support Agent

Agero (Remote) 11/2021 – 12/2022

• Collaborated with operations teams to enhance customer experience.

• Developed and maintained databases to support accurate customer records.

• Processed order totals and maintained account updates with high accuracy.

Billing Department Specialist

Conduent (Remote) 09/2020 – 11/2021

• Provided detailed product information to support customer purchasing decisions.

• Attended training to stay current on industry trends and brand standards.

• Resolved billing discrepancies and coordinated payment plans for past due accounts.

Associate

Walmart Friendswood, TX 09/2019 – 09/2020

• Maintained accurate customer account transactions and payments.

• Supported apparel department operations and provided customer assistance.

• Enhanced customer satisfaction through communication and product knowledge.

Crew Member

Wendy’s Galveston, TX 07/2018 – 09/2019

• Supported restaurant operations including cleaning, food prep, and guest service.

• Ensured food safety and workstation readiness during peak periods.

• Prepared beverages and packaged orders to meet quality standards.

Housekeeper

Private Home Fort Worth, TX 01/2004 – 06/2018

• Delivered high quality cleaning services with consistency and attention to detail.

• Maintained sanitized bathrooms, kitchens, and living areas.

• Managed supplies and ensured a clean, organized environment for clients.

Certifications

Certified Security Officer Level 2 (1988-2026

Education

High School Diploma – Nekoosa High School, Nekoosa, WI

Finished some college to earn: BA

However; ran out of student loans and student aid funds.

07/26/2026-?

Online classes for : Online Notary Public

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