Experienced Hotel Housekeeping & Property Manager
Resume:
MATHEW BAILEY BSc, MBA
Tampa, Florida
Telephone 337-***-****
E-mail: **************@*******.***
CAREER OBJECTIVE: To obtain a challenging position within the Service Industry with the aim of improving the level of service offered to customers.
KEY QUALITIES:
Excellent interpersonal and communication skills
Work on own initiative
Computer Literate (Microsoft Word, Excel, PowerPoint)
Knowledge of various office & industrial equipment
Confidential
First Aid Certified
Result driven
Finding solutions
CAREER EXPOSURE:
April 2024–Present HOMEWOOD SUITES TAMPA BRANDON
HOUSEKEEPING/MAINTENANCE
Support housekeeping, maintenance, kitchen and laundry to ensure great
Guest experience in all areas.
Inspect guest room for cleanliness and maintenance issues and take
corrective measure.
Ensure that all supplies are available for guest request.
Ensure cleanliness both internal and external of the building.
Assist with cost control measure by ensuring that guest supplies and
linen are stored and used appropriately to reduce waste and loss.
Assisting in the laundry in the producing of guest room linen.
Nov. 1, 2019 – Dec. 15, 2023 Bianca Sands Resort
Property Manager
Management of daily operation of entire Hotel Property
Facilitate hiring and training for team
Working closely with the Housekeeping Operation
Working closely with the Front Office and sales departments
Working closely with Maintenance department
Work with outside contractors on large projects.
Develop budget of expenditure and revenue
Manage Major Renovation Projects
Interact with customers on a daily basis
Ensuring excellent guest experience
Nov. 1, 2017- Nov 1. 2019 Bianca Sands Resort
Rooms Division Manager
Oversight for the rooms division
Coordinate Housekeeping/ Laundry Operation
Coordinate Front Office Operation
Coordinate Maintenance Operation
Maintaining budget schedules and payroll
Manage Major Renovation Projects
Dec 2016- March 2017 THE SANDS AT GRACE BAY
Property Manager
Assist the General Manager with the overall hotel operation
Assist the General Manager with responding to guest request and
concerns.
Act as the General Manager in her absence.
Oversee the Management of Maintenance, Grounds, Pool & Beach
and Security to include assignment of daily and weekly task and
projects while following up to ensure that they are done in a
timely manner and satisfactory.
Work with outside contractors on large projects.
Maintaining budget schedules and payroll
Work with other departments to ensure that issues are prevented or
or resolve in a timely manner
Oct. 2015- Nov. 2016 THE SOMERSET ON GRACE BAY
Director of Rooms and Watersports
Responsible for short and long term planning and the management of the Hotels Housekeeping, Laundry and watersports operations
Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and job safety analysis.
Develop and recommend the budget, labour costs plans and objectives and manage within those approved plans.
Schedule employees in accordance with occupancy levels and labour guidelines and as per budgetary guidelines
Coordinate, develop and conduct ongoing training of all department employees so as to develop and increase job knowledge and skill level
Coach and counsel staff to encourage positive behaviours and correct negative behaviours.
Ensure Completion of monthly inventories of equipment, guest and cleaning supplies as per budgetary guidelines
Maintain an adequate par stock and in compliance with the company’s purchasing procedures and budgetary guidelines, initiate orders for timely purchasing of guest and cleaning supplies and equipment so as to prevent any shortages.
Develop and maintain an inspection process which ensures accountability and the highest levels of quality in guest rooms, public areas, offices and other areas as outlined in the hotel cleaning policy.
Develop a process to monitor and respond to guest complaints to ensure complete satisfaction.
Schedule all periodic major cleaning projects for guest rooms, public spaces and other areas as outlined in hotel cleaning policy.
Co-ordinate the inspection and identification of repairs and maintenance
July 2009 to May 2015 BEACHES TURKS AND CAICOS RESORT AND SPA
Executive Assistant Manager
Responsible for all aspect of the operation within the village assigned
Responsible for staff welfare and development as well as ensuring that they have the required equipment for them to perform up to the highest level
Implement and ensure the safety of all personnel on property both guest and staff alike.
Ensure the protection of all company assets.
Address all guest concerns while providing the highest level of customer service
Making recommendations to General managers about program implementations for the achievements of organizational goals
Facilitating guest request from travel agent s and following up with guest to ensure that they have a spectacular vacation
Provide on-going on the job training ensuring new team members are properly trained and oriented, and that team members are motivated.
Inspect and evaluate physical property. Make recommendations for servicing and repairs of vehicles.
Prepare monthly reports- inventories of all supplies and equipment.
EDUCATIONAL BACKGROUND:
2010 Franklin University
Masters of Business Administration (MBA)
2008 Franklin University
Bachelor of Business Administration (Honours)
1999-2001: Hocking College
Associate Degree Hospitality & Restaurant Management
Certificate in sales
American Hotel & Lodging Association
Certification Courses
Managing Technology in the Hospitality Industry
Food and Beverage management
Security and Loss Prevention Management
Fundamentals of Destination Management and Marketing
Hospitality and Tourism Marketing
Certified Hospitality Supervisor
Rooms Division Management
Marketing and Sales Management
Hospitality Operations
Manager of the Year 2004
References: Available upon Request
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