Assistant Vice President Operations & Technical SME

ADAM C. EDWARDS

Assistant Vice President & Operations Leader

Technical SME

CONTACT

Dripping Springs, TX

(512) 412 - 8876

*********@****.***

linkedin.com/in/adam78704

EXECUTIVE SUMMARY

Accomplished Operations Leader and Technical Subject Matter Expert with extensive experience directing large-scale operational governance, multi-year digital transformation initiatives, and software platform lifecycle management. Proven track record across leading financial and healthcare services organizations, specializing in UAT oversight, retention strategy, budget administration, and Six Sigma workflow optimization.

CORE COMPETENCIES

• Platform Lifecycle Management

• User Acceptance Testing (UAT)

• Digital Transformation

• Operational Quality Governance

• Attrition & Retention Strategy

• Budget & Financial Management

• Six Sigma Methodologies

• Executive Stakeholder Engagement

• Technical SME Leadership

EDUCATION & CERTIFICATIONS

Six Sigma Green Belt

EQ Leadership Certificate

Lean Thinking Certificate

Live and Health TX License

PROFESSIONAL EXPERIENCE

MARSH USA INC. — Assistant Vice President & Department Supervisor 2023 – 2026

●Direct operations and high-volume client deliverables, maintaining rigorous SLA compliance and strategic operational execution.

●Lead modernization and continuous improvement initiatives for enterprise platform workflows, enhancing data integrity and operational throughput.

●Partner with executive leadership to evaluate long-term business performance and drive digital automation strategies.

●Served as Technical Subject Matter Expert (SME), overseeing end-to-end User Acceptance Testing (UAT) and technology platform rollouts.

●Co-led national attrition and retention working groups, establishing effective workforce management and continuity frameworks.

●Mentored and developed cross-functional teams, creating structured training programs and operational metrics.

HHS — Assistant Director & Operations Manager 2022 – 2023

●Directed daily operational activities and quality governance across key service departments, ensuring strict alignment with quality standards.

●Implemented Six Sigma quality protocols and managed departmental budgets to optimize operational efficiency.

MARSH USA INC. — Certificates Department Partnership Supervisor & Quality Specialist 2010 – 2022

●Spearheaded a multi-year proprietary platform modernization initiative, managing stakeholder requirements, technical development alignment, and rollouts.

●Supervised daily partnership and service operations, establishing unified quality assurance standards and audit workflows.

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