Human Resources and Eligibility Specialist

ZOILA VEGA

BROOKLYN, NY *****

************@*****.***/ CELL# 917-***-****

SUMMARY

Diplomatic Human Resources Specialist with many years of comprehensive experience managing and guiding employees. Polished in conducting background checks, organizing, and scheduling interviews and administering employment benefits. Commended for creating a positive organizational climate and improving employee morale and job satisfaction.

SKILLS

• Payroll administration

• Eligibility Verification

• Medical Billing & Coding

• HRIS systems

• Welfare Management System (WMS)

• Recordkeeping and data input

• Data entry

• Paychex

• ADP

• Microsoft Office suite

• Google Suite

• TimeIPS

• Peoplesoft

• Yardi

• Confidentiality

• Attention to detail

• Organizational

• Time management

• Multitasking

• Teamwork

• Human Resources

• Client Relations

• App Launcher

• UC portal

• Asara

• P2C

• SPA

• LM 2010

• AS/400

• CMHC

• EPaces

• ICD-9-CM

• Siebel

• ESS

• QuickBooks

EXPERIENCE

Eligibility Specialist 2

NYC Dept. of Human Resources Administration 11/2025 – Current

• Compute/determine the amount of Cash Assistance, SNAP, and Medical Assistance by reviewing, obtaining, and verifying match material, ensuring correct budgeting for requested assistance.

• Prepared eligibility forms, reviewed matches and referral data for accuracy, and analyzed current/past authorizations to process appropriate case actions.

• Review matches and referral information concerning participant’s cases by accessing and verifying the accuracy of the information submitted, via the Welfare Management System (WMS).

• Initiated recoupment process for identified overpayments in SNAP and Cash Assistance Benefits, ensuring compliance with regulations.

• Completed daily work activities report for supervisor and actively participated in training, staff, and agency meetings to enhance team collaboration.

• Executed duties assigned by the Unit Supervisor

HR Assistant/Office Manager

Praxis Housing Initiatives INC 07/2024 - 10/2025

• Maintained accurate employee records, including wages, performance reviews, benefits, and leaves of absence, to support HR functions.

• Assist with Payroll Biweekly-Data Entry of employee hours worked/earned on ADP.

• Prepares time sheets, reviews for accuracy and keeps them up to date with signatures.

• Performed administrative tasks related to payroll processing or benefit administration.

• Ensure smooth communication with employees and timely resolution to their inquiries.

• Maintained oversight of open positions to facilitate recruitment efforts. and submit on resumes to supervisors for open positions.

• Organizing office operation and procedures.

• Ordered and maintained office supplies to ensure uninterrupted operations.

• Facilitated purchase order approvals from CEO or CFO across all sites.

• Oversaw end-to-end purchase order process, ensuring timely placements, tracking, and deliveries to meet departmental needs. Administrative Assistant

Heartshare St Vincent Services 11/2022 - 05/2024

• Manages all operations relating to onboarding and coordinates new hire orientation with other departments. Ensure that necessary equipment like phone, laptop and desk is in place for new hire(s).

• Manage Purchase Orders: Oversee the end-to-end process of purchase orders, ensuring timely placement, tracking, and delivery.

• Oversaw accounts payable and receivable to ensure financial accuracy and efficiency., Request Petty Cash and distribute petty cash, reconcile and resubmit for more petty cash.

• Maintains Employee Training information in the system and compiles reports from the database.

• Contributed to administrative staff meetings, providing input on team initiatives and operational improvements.

• Addressed customer inquiries promptly, enhancing overall satisfaction and fostering positive relationships.

• Keep the facility organized and make sure it is running smoothly. Sr. Executive Assistant- AP/AR Assistant

Palmco Administration LLC 08/2013 - 04/2022

• Monitored outstanding invoices, reached out to clients for payment requests, and facilitated payment solutions.

• Issue Resolution: Addresses and resolves any billing discrepancies, disputes, or inconsistencies that arise, acting as point of contact for client inquiries.

• Invoice Creation & Submission: Generates accurate invoices for products or services and sends them to clients electronically or by mail.

• Managed purchase orders: Oversaw end-to-end process, ensuring timely placement, tracking, and delivery to meet operational needs.

• Provided administrative support to the executive team, managing calendars and scheduling meetings.

• Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.

• Screen phone calls, emails, mail, and visitors; route and resolve information requests.

• Conduct research, prepare correspondence and statistical reporting.

• Managed executive schedules and coordinated meetings efficiently.

• Manages all operations relating to onboarding and coordinate new hire orientation with other departments.

• Manage the full cycle of staff recruiting, including meeting with hiring managers to create a recruiting strategy, sourcing, and interviewing candidates, and extending job offers.

• Provided equipment for new hires, managed office space, and coordinated relocations to facilitate smooth onboarding and office functionality.

• Maintain human resource information system records and compiles reports from the database.

• Timekeeping/ payroll with Paychex: enter new hire information when hired and remove employees when terminated or resigned.

• Enter all W4’s, Identification and benefits in the system.

• Record the minutes of the meeting and inform employees of changes to the business or special events.

• Ensured clerical staff met performance standards and maintained productivity.

• Collected rents and managed on-site payments, scanned checks using Yardi, and executed bank deposits.

• Handles all resident billing, payment, and ledger inquiries.

• Uploads agency correspondence such as share change notices to each resident’s Yardi profile.

• Coordinated office organization and special projects, ensuring smooth operations and efficient workspace management. EDUCATION

Bachelor of Science: Human Resource Administration Expected in 07/2029 South New Hampshire University - Manchester, NH

Associate of Applied Science: Health Administration 08/2013 Ultimate Medical Academy - Clearwater, FL

Associate of Arts: Business Administration 11/2004 Borough Manhattan Community College - New York, NY LANGUAGES

Spanish:

Full Professional

CERTIFICATIONS

• Notary Public

REFERENCES

References available upon request.

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