Retail General Manager & Customer Service Leader
Resume:
Angelica
Greensfelder
Skills: Safety assurance- Product Analysis- Food Preparation
and safety- Total Quality ManagementEmployee Scheduling- Inventory ControlPurchasing- Staffing
Career Objective: Accomplished professional with an extensive background in hospitality and customer service. Systematic team leader with vast experience in managing and leading cross-functional teams. Possesses excellent problem-solving, leadership and communication skills.
Experience:
● January 2024-April 2026 General Manager Pretzelmaker, 2259 S. 9th St., Salina, KS
-I have brought consistency with staffing, ordering and customer service back to Pretzelmaker. During
some ownership changes a lack of staffing
problems had occurred. The new owners have
remodeled the store as well and sales have been
higher than years before.
● June 2013 to December 2023 General Manager Wendys, 3019 Riffel Dr., Salina, KS
-Built and maintained relationships with vendors
and suppliers
-Recruited team members to maintain adequate
staffing levels
-Provided coaching and mentoring support for
employees at all levels of the organization July
2002 to August 2012 February 2020
● December 2020 Deli Associate and Cake Decorator
Walmart, 2900 S. 9th St. Salina, KS -
-Took customer orders in deli and bakery -created
unique designs on cakes -worked as a cashier and
stocker throughout the store as well September
1993 to May 1995
● April 2026-June 2026 General Manager Burger King, 316 E. Iron Ave. Salina KS -
-Learned Burger King POS, The ordering process, as well as the inventory process, While
simultaneously creating the schedule and making
sure the customer was satisfied along the way.
● January 2026-May 2026 Substitute Teaching/PARA, USD 305, Salina KS -
-Traveled throughout the school district in order to Assist in the learning of students throughout the
425 Purdue Ave.
Salina KS
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Salina area, as well as, provided assistance in order to help those with learning disabilities.
Education:
● Studied business management, Metro Community
College, Omaha, NE. April 2013
● Received CNA Certificate Salina Vo Tech, Salina, KS.
● Graduated with Diploma, West Side High School, Omaha NE. 1993
Certifications:
● Serv Safe 6-25-202*-****
References:
● Christopher Barlow
-Music teacher
-(Was my General Manager at Wendy’s) 2212
Sherwood Ln., Salina, KS 785-***-****
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● Melody Hinnenkamp
-Retired
-(Former Bakery Manager at Walmart) 301 S. 12th.
St., Salina,KS, 67401 785-***-****
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● Autumn Steffenhagen
-Co-worker
-(Daycare provider) 614 W. Avenue A, McPherson,
KS, 67460 785-***-****
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● Connie Miller
-Wendy’s General Manager
-Known 8 years 785-***-****
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● Monica Engelhardt
-Secretary/Salesman
-(Mary Kay) 700 Tulan Ave, Salina Ks, 67401,
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● Betsy Pyle
-Retired/Former Co-worker
-(Wendy’s) 305 E. Prescot Ave, Salina KS, 67401,
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