Operations Coordinator and Account Lead

Janese Israel

Operations Coordinator & Account Lead

Mr. Duct Cleaner 2023 – Present

Own day-to-day coordination for active account portfolios, establishing disciplined follow-up cadences and scheduling workflows to ensure 100% on-time execution. Maintain clean database records and CRM tracking with high precision, monitoring account status, notes, and service histories without requiring supervision.

Act as primary point of contact for external partners and vendors, resolving operational friction early and communicating updates to maintain trust.

Collaborate with internal service teams to align schedules, track project completion, and fulfill partner-facing commitments.

Executive Assistant & Operations Coordinator

Marathon Petroleum 2022 – 2023

Partnered directly with executive leadership to manage cross-departmental communications, task lists, and deliverables for an organization of over 150 team members. Oversaw partner and vendor relationships, tracking performance, schedules, and contract execution to keep projects on deadline.

Maintained platform records and record integrity within corporate systems, ensuring leadership had direct visibility into operational health.

Documented standard operating procedures and scheduling frameworks to streamline administrative hand-offs as team operations expanded.

Account & Project Coordinator

MSU Denver 2019 – 2022

Managed multi-departmental communications and program deliverables, serving as the dependable liaison across internal stakeholders.

Prepared regular project status reports, tracking metrics and flagging potential risks or delays to leadership early. Developed structured timelines and brand assets, ensuring aligned messaging and consistent partner experiences across all initiatives.

Results-driven Client Success & Operations Specialist with extensive experience managing complex partner relationships, cross-departmental workflows, and CRM database systems. Proven ability to independently own account health, maintain strict tracking cadences, and coordinate across internal teams to deliver on high- stakes commitments. Skilled at building quick trust with partners, identifying expansion opportunities, and bringing operational discipline to fast-paced, high-visibility environments. Account & CRM Systems: TerraVault / CRM Administration, Database Recordkeeping, Workday, Housecall Pro, Customer Pipeline Tracking

Operations & Productivity: Microsoft Office Suite (Excel, Word, Teams), Google Workspace, Calendar & Schedule Alignment Core Competencies: Account Management & Retention, Partner Communication, Workflow Execution, Cross-Departmental Coordination, Process Documentation, Vendor Management

EDUCATION & CERTIFICATES

SOFTWARE & TECHNICAL SKILLS

Bachelor of Marketing—MSU Denver (2019–2023)

Content Marketing Certification— HubSpot Academy (2023) Digital Marketing Coursework — MSU Denver (2024) E X P E R I E N C E

720-***-**** ************@*******.*** Aurora Colorado SUMMARY

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