Technical Operations & Electronics Troubleshooting
Resume:
RICHARD HAWN
TECHNICAL MANUFACTURING • ELECTRONICS • SYSTEMS & OPERATIONS
Beaverton, Oregon
******@*************.***
linkedin.com/in/jindaihideo
PROFILE
Technical operations professional with experience spanning electronics assembly, medical-device production, semiconductor manufacturing, database operations, technical support, and military communications. Quick to learn unfamiliar systems, troubleshoot methodically, protect data quality, and turn complex work into clear documentation and training.
CORE CAPABILITIES
• Electronics assembly & cable prep
• Soldering • stripping • tinning • ESD
• Manufacturing & cleanroom operations
• Troubleshooting & remote support
• BOMs • part data • SPEED database
• Documentation • training • MS Office
PROFESSIONAL EXPERIENCE
Cable Prep Technician Dec 2025 - Aug 2026
Parks Medical Electronics, Inc. Aloha, Oregon via Aerotek
• Prepared cable and probe components for Doppler ultrasound medical devices in a domestic medical-device manufacturing environment.
• Performed precision stripping, sleeving, tinning, and soldering; prepared probe assemblies and cable plugs to production requirements.
• Expanded into crystal-addition training and injection-molding steps used to produce rubberized probe casings.
Electrical Assembler Jun 2024 - Jan 2025
HIS Innovations Hillsboro, Oregon Contract
• Supported electrical assembly and production work in a manufacturing/engineering environment.
• Worked to documented procedures and quality requirements while adapting to changing production priorities.
Database Specialist / Data Entry II + Manufacturing Technician 2019 - 2023
Intel Corporation Hillsboro, Oregon Contract roles via staffing partners
Database Specialist / Data Entry II Sep 2019 - Dec 2022
• Managed and validated engineering data in Intel's SPEED system, creating actionable part-number records and Bills of Materials (BOMs) for design teams.
• Edited and uploaded BOM files, attached technical documentation, supported RoHS/part-data verification and data governance, and assisted with Action Request and white-paper interpretation.
• Created training videos and resource materials, trained engineers and operational staff, and helped standardize repeatable processes across teams.
Manufacturing Technician May 2023 - Jul 2023
• Supported semiconductor production in an ESD-sensitive environment, including COT handling, breakdown, inventory control, and production readiness.
• Worked compressed manufacturing shifts and collaborated with technicians and engineering staff in a high-volume production setting.
Securities Claims Analyst / CRM Data Support 2018 - 2019
Epiq Systems / QuinStreet Beaverton, Oregon Contract
• Managed confidential legal-settlement and customer data across CRM/case-management systems while providing high-volume telephone support.
• Verified claims and transaction records, audited files for accuracy, maintained changing documentation, and routed complex inquiries.
RICHARD HAWN
TECHNICAL MANUFACTURING & OPERATIONS
ADDITIONAL TECHNICAL & OPERATIONS EXPERIENCE
Technician / Manufacturing Production Worker 2016 - 2018
Express Employment Professionals Portland, Oregon Various client sites
• Performed cleanroom semiconductor work including safe wafer handling, production processing, and defect detection using computer-guided quality criteria.
• Supported line equipment, warehouse operations, inventory movement, packaging, and other technical/light-industrial assignments.
Technical Support / I.T. Implementation 1996 - 1999
Pixel Magic Imaging • Cyntergy Corporation • Ircz Software Texas / Maryland
• Provided telephone and remote support for specialized imaging systems, diagnosing hardware/software, configuration, and registry problems on customer computers.
• Installed client hardware and software, trained end users and staff, and supported deployments in customer environments.
• Tested, installed, upgraded, and troubleshot software/hardware systems; documented findings and contributed to urgent/on-call support coverage.
MILITARY TECHNICAL EXPERIENCE
NRTD Watch Officer / Signals Intelligence Analyst 1983 - 2000
U.S. Army / Army Reserve / National Security Agency Multiple locations Honorable service
• Monitored and supported international information-delivery networks; diagnosed computer and communications problems and maintained mission-critical data flow.
• Performed signals-intelligence analysis, classified data management, database manipulation, technical reporting, and computer diagnosis/maintenance.
• Served in leadership and training roles including squad leader, platoon sergeant, training officer, and NRTD watch officer.
CERTIFICATIONS & TECHNICAL TOOLKIT
CREDENTIALS
• Google IT Support Professional Certificate (2025; completed in 6 weeks)
• Microsoft Office Specialist (MOS) Expert - Excel, Word, Access
• U.S. Army Intelligence Analyst training/credential
TOOLS & TECHNICAL AREAS
• Windows 10/11 • TCP/IP • DNS • remote troubleshooting
• SPEED database • BOMs • RoHS/part data • CRM/CMx
• Schematics • ESD • soldering • cable preparation
• MS Office • documentation • training content • 85 WPM
SELECTED ADDITIONAL OPERATIONS EXPERIENCE
• Call center / customer service, confidential data entry, claims verification, inventory and warehouse operations, and multi-line phone support.
• Earlier roles included I/T Analyst, assistant general manager, shipping/receiving manager, and technical/customer-facing support positions.
EDUCATION
College coursework - Southwest Texas State University (now Texas State University) and University of North Texas
GED - Greater Des Moines Education Center, Des Moines, Iowa
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