Virtual Assistant Admin & Customer Service

References available upon request

JHONATAN M. MALLANAO

VIRTUAL ASSISTANT ADMINISTRATIVE & MARKETING SUPPORT Quezon City, Philippines +63-961-***-**** **********@*****.*** CORE SKILLS

• Email and inbox management

• Calendar coordination and

appointment scheduling

• File and document organization

• Customer service and client

support

• Data entry and accurate

record keeping

• CRM updates and lead follow-up

• Social media and online profile

support

• Basic copy writing and

marketing support

• Travel research and itinerary

coordination

• Time management and task

prioritization

STRENGTHS

• Adaptable and quick to learn new

tools and processes

• Clear, professional communication

• Calm and dependable under

pressure

• Detail-oriented and organized

• Self-motivated with a strong service

mindset

EDUCATION

Bachelor of Science in Business

Administration

Major in Marketing Management

New Era University 2015-2019

PROFESSIONAL SUMMARY

Adaptable and customer-focused professional with experience in BPO customer service, event operations, and independent client-facing work. Brings strong communication, organization, record keeping, scheduling, and problem-solving skills, supported by a degree in Marketing Management. Seeking a Virtual Assistant role providing dependable administrative, customer, and marketing support while quickly learning each client’s tools and processes.

RELEVANT EXPERIENCE

Customer Service Representative

Tech Mahindra July 2021 - March 2022

• Handled customer inquiries involving billing, collections, account concerns, and bereavement cases with professionalism and empathy.

• Supported five lines of business, adapting quickly to different procedures, customer needs, and service expectations.

• Gathered and recorded customer information accurately while following internal processes and documentation requirements.

• Strengthened phone communication, active listening, follow-up, problem-solving, and objection-handling skills.

Head Lights and Sounds Technician

Apollo Bar & Events Group Inc. October 2022 - July 2024 Quezon City, Makati City, and Angeles City

• Coordinated with clients, event teams, and venue staff to support smooth operations across multiple branches.

• Managed schedules, technical requirements, and last-minute adjustments in a high- pressure environment.

• Maintained clear communication, reliability, and attention to detail while balancing multiple priorities.

Contact this candidate