Customer Support Representative Remote

• **** Stokes Ferry Road ● Salisbury, NC ***** ● 704-***-****

************@*****.***

PROFESSIONAL PROFILE

Highly versatile and results-oriented veteran with a Master's degree in Special

Education, desiring to leverage extensive experience in coaching, management, and

supervision across customer service, sales, project management, and logistics

operations. Eager to apply strong leadership, problem-solving, and communication

skills to a challenging professional role where diverse experience can drive

organizational success.

● Instructional Design/Training and Development

● Planning, Organizing, executing, and assessing complex activities.

● Analyze performance data to identify processes to optimize improvement

● Strategic Planning & Implementation

● Proficient in working with collaboration teams to build success across business functions

or operation processes

● Motivational team builder

.

EDUCATION

Master of Education in Special Education

Grand Canyon University 2022

Phoenix Az.

Bachelor of Arts in Communication June 1989

Valdosta State University, Valdosta Ga

January 2026-April 2026

Tarheel Challenge Academy New London, NC

Teacher/Instructor

Instruction & Curriculum: Designed and delivered differentiated instruction in core academic subjects for at-risk youth (ages 16–18), adapting learning materials to meet diverse learning styles and IEP requirements.

Behavioral & Academic Intervention: Implemented structured classroom management and multi-tiered intervention strategies to improve student literacy, numeracy, and credit recovery outcomes.

Compliance & Progress Tracking: Maintained accurate educational records, evaluated student academic performance, and ensured full compliance with state special education standards and institutional guidelines.

Mentorship & Student Support: Coordinated with cadre staff, counselors, and administrators to foster a disciplined, supportive environment aimed at building life skills and post-secondary readiness.

Data-Driven Evaluation: Conducted regular benchmark assessments to identify learning gaps, adjusting individual learning plans to maximize high school equivalency completion rates.

Aya Healthcare Local LLC

5930 Cornerstone CT West Suite 300

San Diego CA 92121

August 2024-June 2025

Resource/Special Education Teacher / Davidson- County Schools

Collaborate with parents, students, and regular education teachers to encourage student

accomplishment in accordance with the school's goal and vision. Responsibilities and responsibilities

are the tools for achieving that goal while adhering to federal and state regulations

Duties Include:

• Support for the instructional program for students with special needs

• Pertinent information and consultancy services to staff members and parents

• On-going student assessment and evaluation

• On-going planning with regular classroom teachers and also promoting and

supporting the school Student Study Team/SST

• Instruction in all the content areas

The Stepping Stones Group 2024Telepractice Jobs

Corporate Office Contact

184 High Street, Suite 701

Boston, MA

January 2024 – June

Resource/Special Education Teacher / Contract- Stanly County Schools

Collaborate with parents, students, and regular education teachers to encourage student

accomplishment in accordance with the school's goal and vision. Responsibilities and responsibilities

are the tools for achieving that goal while adhering to federal and state regulations

Duties Include:

• Support for the instructional program for students with special needs

• Pertinent information and consultant services to staff members and parents

• On-going student assessment and evaluation

• On-going planning with regular classroom teachers also promoting and

supporting the school Student Study Team/SST.

• Instruction in all the content areasKannapolis City Schools

Kannapolis NC Kannapolis Middle School August 2021- June 2023

EC Teacher

● Collaborate with parents, students, and regular education teachers to encourage student

accomplishment in accordance with the school's goal and vision. Responsibilities include

providing the tools for achieving that goal while adhering to federal and state regulations

● Prepares for and conducts Parent and student conferencing according to school policy

● Provides student instruction in the school's and assigned program's modalities (may include

but are not limited to Individual or Group Direct Synchronous Instruction, Learning Support,

Life Skills Support, Itinerant Support, Resource Room Support, co-teaching, writing lesson

plans, telephone conferencing and instruction, Parent Learning Opportunities)

● When necessary, assist normal education teachers with specifically planned instruction

Clarke County Public Schools Athens, GA Collaborate Special Education Teacher

July 2017 – June 2021

Fowler Drive Elementary School

● Work with students who have a wide range of learning, mental, emotional, and physical

disabilities

● Teach students various subjects and general education lessons as they adapt to

● Develop and update Individualized Education Programs (IEPs) for each student and monitor to

reflect progress through the year

● Ensure appropriate accommodations to the curriculum, lessons, and learning environment This

may be done as instruction may be provided within the regular classroom setting, resource

setting, and/or small classroom setting

● Design engaging classroom activities and differentiated lessons so all students may access

the curriculum and benefit from the educational experience

● Work collaboratively with Lead Co-Teacher, grade-level teams, and other staff, especially the

instructional support team, to plan, share student work, and ensure that instruction is aligned

with identified curriculum and standards

July 2017 – July

Clarke Central High School

Clarke County Public Schools 2016

Athens, GA In-School Suspension Coordinator (ISS)

● Provided a supervised and structured environment for students assigned to the in-school

suspension program within the school

● Worked with classroom teachers to coordinate the academic activities of suspended students

and assisted students in completing their assigned workClarke County Public Schools 2014

July 2016 – October

Athens, GA Academic Interventionist

Clarke Central High School

● Assist teachers in improving the academic achievement and behavior of all students.

Provide leadership to classroom teachers in implementing intervention initiatives

The University of Pikeville May 2012 – May 2013

Pikeville, KY

Linebacker Coach Director of Player Development

Provided development of all players in the area of academic studies and overall

development including community service

Coordinated study hall and serve as liaison with faculty

Responsible for ensuring eligibility 14 All-Academic Players

PROFESSIONAL EXPERIENCE

Management Experience

Sprint Augus1999-January 2012

Charlotte NC

Operations Supervisor

● The responsibilities of the operations supervisor include training and supervising employees,

reducing operational costs, monitoring their department's compliance with operational policies,

and keeping up to date with the progress of administrative duties.

● When processes or conditions change, especially when addressing performance goals with

direct reports, act as an educator with employees and new team members. Other responsibilitiesinclude hosting or attending meetings, writing and distributing policies, manuals, or other papers,

and providing cross-training opportunities

● Developed and trained Sales service strategies for new technology and services

● Provide guidance, support, and feedback to Customer Services Representatives/Specialists

across multiple departments including Retention, Technical Support, and Business.

● Set clear performance goals and expectations for individual team members and the department.

● Foster a positive, motivating, and results-oriented work environment.

● Assist with interviewing, hiring, and onboarding new team members

My experience as an educator has cultivated a versatile skill set in strategic planning,

operational management, data-driven analysis, and relationship building, making me a

highly adaptable and qualified candidate for a diverse range of professional roles.

• Developed and executed complex plans, managed dynamic environments,

and oversaw multiple concurrent processes

• Demonstrated expertise in resource allocation, time management, and

process optimization

• Proficient in data-driven decision-making by analyzing student performance,

interpreting assessment results, and creating action plans for improvement.

• Skilled in identifying trends and optimizing strategies based on data analysis

• Developed strong customer relationship management abilities by building

rapport and effectively communicating with diverse personalities (students, parents and colleagues)

Contact this candidate