Part time delivery driver

Melissa Griffith

*** ****** ***, ********, ** ***24 470-***-**** *************@*****.***

Professional Summary

Results-driven Operations and Leadership Professional with over 20 years of experience driving efficiency and revenue in high-volume, fast-paced retail and hospitality environments. Recognized as an elite, top-performing salesperson with an unbroken 25+ year track record of absolute financial integrity, advanced cash office management, and register auditing. Exceptional leader, Server Lead, and Unit Training Coordinator with a proven ability to manage demanding 3rd shift operations, cross-train teams, and resolve complex conflicts with professionalism.

Core Competencies & Skills

● Leadership & Floor Management: 23+ Years of Supervisory Experience, 3rd Shift Operations, Server Lead, Task Delegation, Conflict Resolution

● Training & Versatility: Unit Training Coordinator (UTC), Employee Mentorship, Comprehensive Cross-Training (Front End & Kitchen/Grill)

● Financial Integrity & Sales: Top-Tier Sales & Upselling, Advanced Cash Handling, Cash Office Operations, Register Access, Shift Audits & Drops

● Interpersonal & Operations: Shift Scheduling, Inventory Control, Adaptability, Active Listening, Workplace Safety

Professional Experience

Unit Training Coordinator (UTC) & Server Lead Waffle House Inc. 07/2016 – Present

● Recognized as the top-performing salesperson, consistently driving shift revenue through exceptional customer engagement, speed of service, and upselling techniques.

● Promoted to Server Lead and 3rd Shift Training Coordinator, independently managing high-volume overnight operations, supervising floor staff, and ensuring peak efficiency during high-stress hours.

● Served as Unit Training Coordinator (UTC), directly onboarding, training, and mentoring new associates to ensure strict adherence to service, hospitality, and quality standards.

● Extensively cross-trained as a Grill Operator, providing critical operational flexibility by seamlessly stepping in to manage food production and ticket times during peak rushes.

● Managed daily financial security and store audits, executing shift-change reconciliations, register drops, and financial compliance with 100% accuracy.

● Defused and resolved complex customer and staff conflicts dynamically to maintain a positive, fast-paced, and professional environment. Customer Service Manager (CSM) / Front End Supervisor Walmart Inc.

2000 – 2008 & 2014 – Present (Rehired for 3 separate successful tenures)

● Promoted through merit based on performance and leadership potential, advancing from Cashier to Service Desk, Layaway, and ultimately Customer Service Manager (CSM)

/ Front End Supervisor.

● Supervised front-end operations, leading teams of cashiers and service associates to deliver exceptional service in a high-volume, retail environment.

● Entrusted with advanced register and cash office access; performed cash drops, safe drops, register audits, and verified daily financial compliance.

● Supported overnight stocking operations during specific tenures, ensuring inventory precision, team task delegation, and floor readiness.

● Maintained an excellent professional reputation, resulting in being welcomed back for three separate tenures on great terms, demonstrating outstanding reliability. Family Management & Caregiving Homemaker

2008 – 2014

● Managed comprehensive household logistics, budgeting, and family operations during an intentional, planned career pause.

Education & Certifications

Certificate/Diploma: Dental Assistant MDT Institute

● Graduated: 10/2025

● GPA: 4.0

High School Diploma Northgate High School

● Location: Newnan, GA

● Timeline: 1998 – 2001

● Honors: Graduated with Honors

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