Medical Scheduling and Records Coordinator

Tresita Gonzalez

Phone: 661-***-**** Email: *****************@*****.***

Relevant work experience

MSA Lancaster CBOC Lancaster, CA 03/2024 - Present Hours per week: 40

Job duties

• Entering no-show information.

• Monitoring appointment requests from multiple electronic sources.

• Participating in team huddles and team meetings to manage and plan patient care.

• Setting priorities and deadlines.

• Adjusting the flow and sequencing of the work to meet team and patient needs.

• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-Ray, Lab Work).

• Managing electronic wait list to verify and validate accuracy and resolve issues.

• Participating and providing input in problem solving on operational issues or procedures in team meetings.

• Performing administrative follow up actions.

• Evaluating patient information and clinic schedule lists to determine whether patient is vested.

• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community and bringing to the attention of the provider.

• Scheduling, canceling, re-scheduling patient's appointments and/or consults

• Entering no-show information

• Monitoring electronic wait lists

• Preparing for clinic visits

• Establishing and maintaining medical outpatient and inpatient charts as well as administrative records

• Monitoring both inpatient and outpatient appointments for areas of responsibility

• Obtaining medical information from patients

• Coordinating information and actions related to patient care and services

• Ensuring encounter forms are completed in order to obtain appropriate workload credit

• Verifying and updating demographics and insurance information

• Processing all emergency and non-emergency transfers to other VA facilities or private hospitals

• I Distribute and balance workload among employees in accordance with established workflow.

• I Assess documentation for accuracy, reviewing data with the supervisor and determining corrective actions.

• Provide accurate information to management, employees, and patients regarding benefits such as: applications and/ or admission to inpatient and/or outpatient status, nursing home care, and beneficiary travel benefits.

• Locating, extracting, and presenting information in a clear and effective manner.

• Assisting in congressional inquiries; investigating the impact of new directives, guidelines, and memorandums; and suggesting processes that need to be implemented or changed.

• I have Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources and gone to school to learn this abilities.

• I have the Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

• I organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

• I have the Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff]

• I provide staff development and training.

• I manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

• Other duties as assigned

I also am greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. I monitor appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.

verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee.

• Scheduling, canceling, re-scheduling patients' appointments, entering NO show information, • Monitoring electronic wait lists, preparing for clinic visits, establishing and maintaining medical outpatient charts as well as administrative records.

• Monitoring both inpatients and outpatient appointments for areas of responsibility, obtaining medical information from patients. • Coordinating information and actions related to patients care and services • Ensuring encounter forms are completed to obtain appropriate workload credit • Verifying and updating demographics and insurance information • Other duties as assigned I have monitor appointments request from multiple electronic Medical Receptionist Optum Mission Hills, CA 01/2022 - 12/2023 Hours per week: 40

Duties Summary

* I Distribute and balance workload among employees in accordance with established workflow.

* I Assess documentation for accuracy, reviewing data with the supervisor and determining corrective actions.

* Provide accurate information to management, employees, and patients regarding benefits such as: applications and/or admission to inpatient and/or outpatient status, nursing home care, and beneficiary travel benefits.

* Locating, extracting, and presenting information in a clear and effective manner.

* Assisting in congressional inquiries; investigating the impact of new directives, guidelines, and memorandums; and suggesting processes that need to be implemented or changed.

* I have Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources and gone to school to learn this abilities.

* I have the Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

* I organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

* I have the Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff]

* I provide staff development and training.

* I manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

* Other duties as assigned

Also I Communicate effectively both verbally and in writing, setting appointments, answers phone calls. Delivering excellent customer service Completing work accurately throughly and neatly. Receives payments for various types of financial transactions in the form of cash, checks, Registers amounts of money, transaction numbers and other data in cash register or drawer; assembles, records and files financial documents and other pertinent data; may read, interpret and apply fee schedules when appropriate in computing transaction amounts. Maintains files or other financial record-keeping systems; may audit completed hand receipt books, may transmit information regarding financial transactions over the phone or in direct contact with the public. keyboard to produce a variety of materials which might include business letters, memos, reports, correspondence, Agenda Item Transmittals (AIT's), proposals, manuals, financial and statistical documents; enter, store and manipulate information in text, chart and graph formats. Determine and set up formats, correct spacing, tabs, and centering; operate peripheral equipment such as scanners, printers, modems, disk drives and telecommunication equipment. Review and proofread materials to correct spelling, grammar, justification, pagination, hyphenation, sentence structure and word usage errors and to identify completeness and appropriateness of the content of the document; proof final document to ensure signature readiness. Keyboard from rough draft, recordings or a variety of source documents; may use transcription or automated information processing equipment and accompanying software programs. Assist in training new workers assignment, perform some general office duties including compiling information, calculating data, keeping records, maintaining files, answering phones and assisting the public. Receptionist Bartz Altadonna community health center / South Bay Lancaster, CA 01/2018 - 12/2018 Hours per week: 40

summary communicating effectively both verbally and in writing, setting appointments, answering phone calls. Delivering excellent customer service, completing work accurately, thoroughly, and neatly. Was a referral coordinator for referral operations at the clinic establishing and standardizing and procedures for the use of health information throughout the organization. Keyboard from rough draft, recordings or a variety of source documents, using transcription or automated information processing equipment and accompanying software programs. Assisted in training new workers assignments, and perform general office duties including compiling information, record keeping, maintain files, and assisting the public. Education, certification or licenses

Polly Technic High school Sun Valley, CA

High school diploma or equivalent

Completion date: 06/1999

Contact this candidate